Lissa Rodriguez
Los Angeles,CA
Summary
Sales Manager with experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, and inventory management. Communicates objectives and visions clearly and drives performance by building customer loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Shipping Manager
Mail and More in California
06.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentor team members to enhance professional development and accountability in workplace.
- Collaborate with the management team to develop strategic plans for business growth and improvement
- Provide exceptional customer service by ensuring timely communications with clients regarding shipment status updates or any unexpected delays
- Improve customer satisfaction by addressing and resolving shipping-related concerns in a timely manner
- Streamlined shipping processes by implementing efficient scheduling and organization strategies
- Maintain positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
- Lead improvement initiatives to advance operational efficiencies and increase revenue
Store Manager
Gum Tree
08.2021 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Lead initiatives that improved business performance by 30% year-to-date
- Demonstrated exceptional people skills, fostering strong client and employee relationships
- Managed inventory levels across brick and mortar and the online stores. Assisted in the buying processes and ensured efficient stock management
- Trained employees in product knowledge and merchandising strategies, elevating the shopping experience and sales performance
- Implemented seasonal and trend-focused store layouts, enhancing product appeal and customer experience
- Provided personalized styling advice, enriching customer interactions
- Assisted in implementing a digital rewards program to enhance the customer experience and drive sales
Assistant Operations Manager
Nordstrom
04.2020 - 08.2021
- Interviewed, hired, and trained new employees to elevate team performance and knowledgebase
- Forecasted business levels and set appropriate schedules to meet demand and set budgets
- Oversaw daily operations focusing on efficiency, team collaboration and process improvements
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Set forward-thinking policies to meet business needs and boost team success.
Sales Manager and Assistant Sales Manager
Nordstrom
04.2012 - 04.2020
- Planned for upcoming store-wide events impacting departments, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
- Built long-lasting client relationships through excellent customer service and consistent followups
- Increased sales revenue by developing and implementing effective sales strategies working side by side with the store manager and other leaders
- Led a successful sales team across various departments by providing motivational coaching and performance-based incentives.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
Education
Bachelor of Arts - Business Marketing
Mount Saint Mary's College
Los Angeles, CA08.2012
Skills
- Retail Operations Management
- Training and development
- Time management
- Customer Relations
- Problem-Solving
- Store Merchandising
- Inventory Management
- Team Building and Leadership
- Goals and performance
- POS Systems
- Recruiting and Hiring
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Assistant Shipping Manager
Mail and More in California
06.2023 - Current
Store Manager
Gum Tree
08.2021 - 06.2023
Assistant Operations Manager
Nordstrom
04.2020 - 08.2021
Sales Manager and Assistant Sales Manager
Nordstrom
04.2012 - 04.2020
Bachelor of Arts - Business Marketing
Mount Saint Mary's College