Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lissa Romero

Summary

Objective Reliable and committed health care administration executive with thirteen years of hands-on health care experience as well as overseeing clinic operations and compliance. Proven ability to identify and implement efficiency and operational solutions to ensure compliance while maximizing revenues, quality, and productivity. Versatile business leader bringing thirteen years of experience as accomplished Healthcare Executive. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in FQHC and Value Based Care field. Results-oriented healthcare executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.

Overview

9
9
years of professional experience

Work History

President

Optimal Healthcare Consulting LLC
01.2023 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Reduced operational costs through strategic cost management initiatives.
  • Supported project management team for optimal performance.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Supported Advisors, Senior Advisors, and Directors charged with convening provider and administrative team members to drive successful change that supports the ability of value-based care.
  • Supported clients in accountability of value-based contract performance in the Medicare, Commercial and Medicaid spaces by aligning and convening teams responsible for performance within components of the value-based contracts.
  • Supported client analyzing and synthesizing data (e.g., population health utilization, cost, benchmarking reports) to communicate contract performance and advise on next steps required to achieve metrics.
  • Work closely with additional members of the Health Scholar team, executives and staff to accomplish the goals, objectives and strategic plan for the company, continually seeking opportunities to add value and differentiate our services
  • Responsible for management of assigned workstream(s) for client and internal company projects. This includes mapping out resource needs, critical path, identifying risks and issues at project and critical success factors
  • Provided direction, expectations and requirements to team engaged in assigned workstream(s)
  • Manage the development of deliverables across projects or workstreams to ensure final products meet or exceed industry standards and organizational expectations
  • Build and manage relationships with key executives and staff at the client site to ensure the success of the engagement

Chief Operations Officer

Imperial Beach Community Clinics
01.2022 - 02.2023
  • Oversee operations and service delivery of outpatient practice sites
  • The clinic operational leadership (Site Sr
  • Directors, Directors, and Managers – Clinical & Non-Clinical Operations) report to the COO
  • Maintains routine communication with the CEO to review operational issues, performance targets and other projects
  • Develops and implements operating policies that align with the organizations overall objectives and ensures efficient execution
  • Evaluations on the outcome of the overall operations frequently and methodically and provides a report to the CEO
  • Work with clinics to interview and hire clinic operational leadership and other clinic leaders and ensures onboarding plans are completed and documented for each new hire
  • Directly supervise and establish accountabilities, provide performance feedback, and conduct annual performance evaluations for direct reports
  • Monitor and track that all clinics comply with operational procedures and regulatory compliance
  • Monitors and track that competency testing has been performed and documentation is on file for all support staff employees in assigned area as required by HRSA/State
  • Monitor reports operational and financial performance monthly with Site Sr
  • Directors, Directors, and medical leadership
  • Collaborate with the clinic leadership team, develop, and implements site-specific action plans to improve performance
  • Support initiatives for annual budget development and ensures adherence to budget for the assigned region
  • Attend routine operational leadership meetings and problem solves jointly with leadership
  • Organize monthly communication of operational performance, including financial, quality, and patient experience metrics, to appropriate provider and staff teams
  • Ensure Site Sr
  • Directors, Directors and Managers collaborate with marketing on strategies for region and works with practice liaison for success and that those strategies are consistent for his/her region
  • Use meaningful financial metrics to drive business decisions for the practices, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
  • Review vendor contracts and assess waste
  • Review and update policies and procedures
  • Responsible for all sub-contracting development and implementation
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.

Pace Program Asst. Manager

San Ysidro Health Center
01.2021 - 01.2022
  • Hire, supervise, lead, and coordinate the PACE Day Center staff to include Kitchen, Nursing, CNA, clerical staff, etc
  • Recruiting, selecting, orienting, and training of employees; maintains a safe, secure, and legal work environment; developing personal growth opportunities
  • Communicating job expectations with employees to achieve results; manage employee performance through coaching, counseling, and disciplining and conducting all performance evaluations for the nursing team; preparing work schedules and ensure employees have necessary resources to succeed
  • Coordination of all day center activities including overseeing staff in the implementation of care plans
  • Collaborate with PACE Center Manager and Food Services Supervisor services and activities offered in the day center and ensure we are meeting state regulations and appropriate staffing ratios
  • Ensure staff are assigned to carry out CACFP duties to include meal delivery and meal counts
  • Oversee the quality of care and safety of PACE participants, at the PACE Day Center
  • Assist as a liaison between disciplines, administration, and direct staff
  • Coordinate with SYH marketing department to promote PACE services in the community and hold “friendly visits” for new candidates at the PACE center
  • Ensures the execution, maintenance, and coordination of subcontracted services
  • Coordinate all activities related to new participants
  • Manage and work within the PACE Day Center budget and regularly communicate with the leadership on the Center's operations and needs
  • Meet and work with PACE leadership to further development program, including participation in working committees and project development/implementation
  • Proficient PACE Electronic Health Record (EHR) system and in collaboration with the IT Department, ensure the initial staff training and on-going proficiency on and appropriate use of PACE EHR
  • Assist as a Super User to train all new staff and re-train current staff
  • Review monthly operation expenses to assure budgetary compliance and to identify any budget variations as appropriate
  • Participate in budget planning process and review
  • Conduct monthly walk-throughs to ensure Day Center is “Audit Ready” at all times
  • Responsible to ensure compliance in all areas of program operations and to prepare the necessary Corrective Action Plan (CAP) as needed in a timely process
  • (CMS; DHCS, Clinic; Dept
  • Of Education; DHCS, Office of Long-Term Care)
  • Responsible to investigate, monitor, and track all PACE participant grievances and incidents to ensure prompt resolution to their issues
  • Maintain and create Personnel Files
  • Complete timecards and submit to Payroll in a timely manner.

Clinic Manager

Borrego Community Health Foundation
01.2015 - 12.2020
  • Oversee Administrative departments at CMEC
  • Always maintain Clinic "Audit Ready"
  • Resolve operating issues and problems
  • Support all administrative and support staff
  • Meet corporate performance standards and enforce corporate policies and procedures
  • Evaluate provider support staff and administrative employees in accordance with policies
  • Hold monthly staff meetings and maintain agendas and minutes for all meetings
  • Submit a monthly LEADR report with goals and plans for areas of improvement
  • Oversee the cash collection process and submittal in accordance with policies and procedures
  • Complete and submit Timecards
  • Work with outside departments in Clinic Pilots, establish new workflows and Report Data
  • Submit a daily productivity report
  • Attend meetings as required and participate on committees as directed
  • Evaluate staff performance either directly or in collaboration with co-management
  • Conduct employee corrective action, improvement plans, provides guidance
  • Responsible for ensuring staff compliance with all Borrego Health policies and procedures, and all applicable laws and regulations, including HIPAA and OSHA
  • Develop and Implement workflows for departments I had direct oversight
  • Review monthly operation expenses to assure budgetary compliance and to identify any budget variations as appropriate
  • Collaborate with the IT Department, ensure the initial staff training and on-going proficiency on and appropriate use of EHR
  • Assist as a Super User to train all new staff and re-train current staff.

Education

Bachelor of Science - Healthcare Administration

National University
San Diego
03.2024

Skills

  • Operations Management
  • Customer Service
  • FQHC Management
  • Value Based Care/Population Health Management
  • Effective Communicator and Public Speaker
  • Management Team Leadership
  • Account Management
  • Contract Administration
  • Strategic Planning
  • Budget Management
  • Executive Performance Management

Timeline

President

Optimal Healthcare Consulting LLC
01.2023 - Current

Chief Operations Officer

Imperial Beach Community Clinics
01.2022 - 02.2023

Pace Program Asst. Manager

San Ysidro Health Center
01.2021 - 01.2022

Clinic Manager

Borrego Community Health Foundation
01.2015 - 12.2020

Bachelor of Science - Healthcare Administration

National University

Similar Profiles

CREATE PROFILE
Lissa Romero