Lissa Taylor

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained sufficient number of units market-ready for lease.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Developed, reviewed and submitted property operating and capital budgets.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Developed and executed plan to achieve and maintain 95% or better rate of occupancy.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained sufficient number of units market-ready for lease.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Prepared specifications, solicited bids and approved subcontracts for building services.

Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Maximized rental income while minimizing expenses through effective planning and control.
• Responded to Common Area Maintenance (CAM) inquiries.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Completed annual rent calculations using housing database software.
• Maintained all advertising venues.
• Handled Reservations and relations with weekly Vacation Renters.