Lissa Whitman
Laveen,AZ
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my strong organizational skills and empathy at Marriot Hotel to significantly improve guest satisfaction. Proficient in Microsoft Office and an expert in guest services, my background includes fostering positive relationships and ensuring efficient office management. My approach consistently results in heightened efficiency and a welcoming environment for all.My career goal mission is to make people feel respected and help others , so with the experience of this job would be very helpful for my career choice in the future . I am a very calm person I know how to keep my composure and be self aware before I do anything. I strive to be do the best at what I do no matter the job .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Infant Teacher
Whiz Kids Preschool
08.2023 - 05.2024
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
Caregiver
Caregivinghelp
05.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Receptionist
Gila River Gaming Enterprises Inc.
08.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Government Office
11.2021 - 04.2022
- Updated room inventory systems regularly, ensuring accurate availability data for booking agents and online platforms alike.
- Streamlined check-in and check-out processes for improved customer experience and reduced wait times.
- Maintained accurate guest records for seamless communication between departments and personalized service during stays.
- Resolved customer complaints professionally, implementing solutions to prevent future issues.
- Participated in emergency response plans as needed to ensure guest safety during crisis situations or evacuations procedures.
- Trained new employees on front desk procedures, cultivating strong teamwork amongst staff members for efficient operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Concierge
Marriot Hotel
01.2021 - 12.2021
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
High School Diploma -
Kaizen Education Foundation Dba El Dorado High School
Chandler, AZ05.2022
Skills
- Patience and Empathy
- First Aid Training
- CPR and First Aid
- Decision-Making
- Active listener
- Cleaning and sanitation
- Caring and Understanding
- Time Management
- Friendly and likeable
- Customer Service
- Strong Work Ethic
- Social Skills Development
- Organization skills
- Telephone skills
- Data Entry
- Scheduling
- Greeting and Seating Clients
- File Management
- Office Management
- Tech-Savvy
- Problem-Solving
- Attention to Detail
- Microsoft Office
- Filing systems
- Office Administration
- Respectful and Compassionate
- Cleaning and organization
- Guest Services
Certification
I am cpr certified.
Timeline
Daycare Infant Teacher
Whiz Kids Preschool
08.2023 - 05.2024
Caregiver
Caregivinghelp
05.2023 - 11.2023
Receptionist
Gila River Gaming Enterprises Inc.
08.2022 - 05.2023
Front Desk Receptionist
Government Office
11.2021 - 04.2022
Front Desk Concierge
Marriot Hotel
01.2021 - 12.2021
High School Diploma -
Kaizen Education Foundation Dba El Dorado High School
I am cpr certified.
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