Lissandra Castellanos
Houston,TX
Summary
Resourceful, dynamic and proactive professional with 16+ years diverse experience in office management. Skilled at collecting specimens, dispensing medications and consulting with patients during the course of clinical research trials. Experienced in coordinating schedules, results and documentation.
Overview
22
22
years of professional experience
Work History
Clinical Research Coordinator
Southwest Houston Research, Ltd.
03.2018 - Current
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Followed informed consent processes and maintained records.
- Gathered, processed and shipped lab specimens.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Helped team meet regulatory requirements by coordinating documentation and filings.
Office Coordinator and Medical Assistant
PCCSS, LLP, PULMONARY
01.2006 - 01.2017
- Confidently managed the overall office operation including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
- Trained new employees on multiple medical billing programs and data entry software
- Assisted in the maintenance of medical charts and/or electronic medical record and entered orders into the EMR system efficiently and without errors
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Obtained Vital Signs, administered injections (Intramuscular, Subcutaneous) and performed TB Skin testing
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge,
- Accurately informed patients of their results and next plan of care as directed by physician
- Scheduled tests and appointments efficiently as well as assisted in registering patients
- Prepared patient charts, pre-admissions and consent forms as necessary
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Accounting Assistant
ERA THE MICHAEL GROUP
01.2003 - 01.2006
- Coordinated and maintained all corporate accounts
- Organized and set up all corporate vendors
- Coordinated and provided resolution with accounts receivable section, field sales and distributor should a issue arise concerning payment
- Answered agent questions regarding their balances accurately and professionally
- Provided assistance to Director of National Accosts
- Provided basic bookkeeping
- Processed and issued agent checks and statements of deductions
- Compiled employee time production and payroll data from time sheets, etc
- Supported and trained secretarial staff and new associates in filing procedures, computer applications and court requirements as well as provided office orientation.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Salon Manager
PARIS COIFFURE SALON
01.2002 - 01.2003
- Responsible for proofreading and inputting time cards for payroll for all employees with use of quick book system
- Performed basic bookkeeping and completed banking transactions,
- Collected, accounted and disbursed money as necessary.
- Oversaw salon employee performance, facility cleanliness and sales.
- Prepared daily shifts based on demand and scheduled appointments.
Education
Associate of Applied Science - Medical Asisstant
Everest Institute
Houston, TX2010
High School Diploma -
Sam Houston High School
Houston TX04.2003
Skills
- Medication dispensing
- Specimen collections
- Study protocols
- Informed consent
- Multitasking Abilities
- PPE Compliance
- Good Clinical Practices
- Critical Thinking
- Problem-Solving
- Trial management
- Research SOPs understanding
- Schedule Coordination
Languages
English
Spanish
Additional Information
References
Divina Tuazon, MD
Timeline
Clinical Research Coordinator
Southwest Houston Research, Ltd.
03.2018 - Current
Office Coordinator and Medical Assistant
PCCSS, LLP, PULMONARY
01.2006 - 01.2017
Accounting Assistant
ERA THE MICHAEL GROUP
01.2003 - 01.2006
Salon Manager
PARIS COIFFURE SALON
01.2002 - 01.2003
Associate of Applied Science - Medical Asisstant
Everest Institute
High School Diploma -
Sam Houston High School