Lissandra Ertel
Carlsbad,CA
Summary
Experience in all facets of customer service, sales, billing, Accounts Payable, and Accounts Receivable. Streamlines business operations and processes to enhance the flow of the workplace and control costs. Highly skilled in preparing financial statements, audit reports, reconciling GL accounts, and tax reports.
Overview
2025
2025
years of professional experience
Work History
Controller/ Manager
Qswimwear – Orvar USA
- Current
- Responsible to oversee the company operations and procedures including Shipping, Marketing and Accounting; Review invoices and ensure accurate and timely distribution to customers; Manage receivables, collect cash, post & deposit; Prepare monthly bank reconciliations including credit card; Prepare Financial Statement and analysis; Process with month-end close accruals; Researched, reviewed and approved new and current customers for credit accounts; Provide support to the daily accounting activities including accounts payable, accounts receivable, monthly journal entries, journal entry log and files
- Run Aging; Collect on all past due balances; Accounts Payable entry, preparation and payment; General Banking duties (including deposits and wire transfers); Prepare sales tax return; Responsible for all Human Resources duties; Responsible for Payroll; Responsible for maintaining the Company’s website page including uploading pictures, keeping inventory updated, prices, and managing the website; Responsible for 30% of the Company sales, including dealer accounts
- Prepares and assembles media kits for marketing and public relations departments;
Customer Service
Acceris Communications
01.1999 - 01.2006
- Understand, analyze, and solve various technical and billing problems; Responsible for selling long distance, 800 numbers service, and dedicated lines for customers; Responsible for customer service, duties included answering customer queries via phone, or email; Trouble shooting specially for toll free numbers and providing detailed information on new products; Taking orders over the phone; Supervise co-works when supervisors are not available; Responsible for reviewing and proofreading advertising pamphlets during special project; Work involved maintaining market survey depending upon customer demand, formulating sales report for sales team and developing fresh strategies for accelerating the sales of the company; Coordinate the administration of products, understand customer needs and guaranteeing deliver of company’s commitment.
Education
Bachelors Degree - Finance
University of Phoenix
Associate Degree - International Business
Grossmont College
Associate Degree - Business Management
Grossmont College
Skills
- Manager/Accounting skills with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities
- Complaint Handling
Skillslist
- Word
- Excel
- Power Point
- Quick Books
- Sales Force
- SQL
- Microsoft Photo Editor
- MS Page
- QuarkXPress
- Adobe Framemaker
- AS 400
- Adobe Photoshop
- Fluent in English/Portuguese and basic knowledge of Spanish.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service
Acceris Communications
01.1999 - 01.2006
Associate Degree - International Business
Grossmont College
Associate Degree - Business Management
Grossmont College
Controller/ Manager
Qswimwear – Orvar USA
- Current
Bachelors Degree - Finance
University of Phoenix
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