Lissannia Mejia
Orlando
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands on experience in administrative roles.
Overview
5
5
years of professional experience
Work History
Rooms Controller
Marriott Vacation Club
07.2024 - Current
- Managed room inventory effectively to minimize overbooking situations.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Established strong relationships with guests through attentive service and proactive problem-solving efforts, leading to repeat business and referrals.
Receptionist
Metrowest Dentistry
04.2024 - 07.2024
- Welcomed patients and provided exceptional customer service, ensuring a positive experience from arrival to departure
- Processed and verified patient insurance information and communicated coverage options to patients
- Efficiently scheduled and managed patient appointments using carestack, optimizing the dentist's schedule and minimizing wait times
- Acted as the primary point of contact between patients and dental staff, effectively communicating treatment plans, follow-up appointments, and post-treatment care
Front Desk Agent
Universal's Aventura Hotel
06.2020 - 04.2024
- Welcome guests in a warm and friendly manner
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Work collaboratively with other staff, manager, and resources
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Checked in guests in a high volume, fast paced environment ensuring requests were met and accurate billing
- Cash handling
Cashier
Wendy's
01.2020 - 11.2020
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer service
Education
Biomedical sciences -
Valencia College
Orlando, FL05.2025
GED -
Dr. Phillips High School
Orlando, FL05-2021
Skills
- Bilingual
- Customer service
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Time management
- Organization
- Front office operations
- Excellent oral and written communication
Timeline
Rooms Controller
Marriott Vacation Club
07.2024 - Current
Receptionist
Metrowest Dentistry
04.2024 - 07.2024
Front Desk Agent
Universal's Aventura Hotel
06.2020 - 04.2024
Cashier
Wendy's
01.2020 - 11.2020
Biomedical sciences -
Valencia College
GED -
Dr. Phillips High School
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