LISSANY FORRESTER
Summary
Results-driven Hospitality & Operations Specialist with over 4 years of international experience in hotel administration, culinary operations, and tour coordination. Expertise in managing high-volume guest relations and leading logistics for international clientele. Combines hospitality leadership with software development skills to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hotel Grand Victorian
Branson, MO
05.2022 - 05.2026
- Answered guest inquiries about rooms, amenities, and local attractions.
- Greeted guests at Grand Victorian front desk with professional, courteous service.
- Processed reservations, modifications, and cancellations using hotel booking systems.
Senior Guest Representative & Chef
01.2023 - 01.2026
- Oversaw front-of-house guest experience, managing reservations and high-priority guest relations to ensure exceptional service delivery.
- Serve as primary Host/Hostess during peak hours, balancing table arrangements, guest reception, and team communication.
- Acted as primary host/hostess during peak hours, optimizing table arrangements and guest reception.
- Coordinated logistics for group tours from Canada and the United States, streamlining schedules and transportation for efficient visitor experiences.
Housekeeping Specialist (Overseas Program)
Hotel Grand Victorian
01.2022 - 06.2024
- Maintained strict cleanliness and hygiene standards across guest rooms and common areas in a high-volume international environment.
- Streamlined inventory management and room inspection reporting to enhance turnover efficiency under fast-paced operational timelines.
- Coordinated with cross-cultural teams to maintain daily property operations and optimize guest satisfaction.
- Oversaw operations at international hotel location.
- Executed reservations changes using hotel booking systems and property records to ensure accurate and efficient guest experiences.
- Assisted guests with check-in, check-out, and stay requests.
Education
CSEC Qualification -
Jonathan Grant High School
Skills
- Guest Service Coordination
- Senior Guest Relations
- Front Desk Leadership
- Host / Hostess Management
- Group Coordination
- Bus Tour Management
- Scheduling & Workflow Operations
- International Client Relations
- Customer Relationship Management
- Customer Relationship Management & Software Fundamentals
- Process Optimization
- Dining Experience Management
- Event Coordination
- Housekeeping Management
Personal Information
Title: Hospitality & Operations Specialist
Timeline
Senior Guest Representative & Chef
01.2023 - 01.2026
Customer Service Representative
Hotel Grand Victorian
05.2022 - 05.2026
Housekeeping Specialist (Overseas Program)
Hotel Grand Victorian
01.2022 - 06.2024
CSEC Qualification -
Jonathan Grant High School