Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
BusinessDevelopmentManager

Lissbeth Zaldivar

Miami,FL

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Philadelphia Gas Works, PGW
06.2008 - 11.2021
  • Answering phone calls, schedule zoom meeting and teleconference
  • Responsible to ordering supplies for office
  • Provide professional and effective communication between managers and employees with emails, memos, logos and slides for visual meetings with excellent results
  • Responsible to create and respond emails
  • Prepare hiring paperwork, schedule interview, manage phone calls
  • Provide confidentiality and loyalty between customers and company
  • Scheduling interviews, jobs assigned and employees' shifts.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Crew Member

Dunkin Donuts, Dunkin' Donuts
01.2010 - 08.2013
  • Execute orders and verified accurate item grouping to facilitate quick delivery or pick up and ensure customers satisfaction
  • Fulfill day-to-day store operations, including inventory and providing customer service
  • Operate cash register to complete purchases and returns.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Labor Union Representative

SEIU Local 32BJ
06.2008 - 10.2010
  • Preside over employees complaints in the job and provide future solutions with satisfactorily results
  • Coordinate annual Union meetings with an approximate of 100% members presence
  • Explain and provide translations during meetings, hiring process and explaining benefits
  • Provide information about rights and benefices to all members.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Assessed impact of union proposals on company or government operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

MBA - Accounting and business administration

Penn State University
201 Old Main, University Park, PA, 16802
05.2022

Certification in Administrative assistant and secretary - Administrative Assistance And Secretarial Science

Stratford Career Institute
8675 Chem. Darnley, Montreal Royal, QC, Canada
05.2023

Associate of Arts - Liberal Arts and Sciences

La Salle University
1900 W Olney Ave, Philadelphia, PA, 19141
05.2018

Skills

  • Key Holder
  • Onsite
  • Drilling
  • Project leadership (10 years)
  • Customer service (10 years)
  • Cash handling (8 years)
  • Solving problems (10 years)
  • Windows
  • Microsoft Outlook
  • Payroll
  • Front Desk
  • Journal Entries
  • Hospitality
  • Data entry - Intermediate
  • HR - Intermediate
  • Assessments
  • Cashier skills — Familiar
  • January 2022
  • Counting cash, processing transactions, following written procedures, and attending to details
  • Full results: Familiar
  • Front desk agent (hotel) — Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Full results: Proficient
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Customer service — Familiar
  • Identifying and resolving common customer issues
  • Scheduling — Proficient
  • February 2022
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Customer service manager — Proficient
  • Managing customer service representatives and resolving customer issues
  • Medical receptionist skills — Highly Proficient
  • Managing physician schedules and maintaining accurate patient records
  • Full results: Highly Proficient
  • Attention to detail — Familiar
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Real estate — Familiar
  • May 2022
  • Matching listings with specifications
  • Work style: Reliability — Proficient
  • June 2022
  • Tendency to be reliable, dependable, and act with integrity at work
  • Work style: Professionalism — Proficient
  • Tendency to be accountable, professional, open to feedback, and act with integrity at work
  • Work style: Conscientiousness — Proficient
  • July 2022
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Retail customer service — Familiar
  • Responding to customer situations in a retail setting
  • Administrative assistant/receptionist — Highly Proficient
  • August 2022
  • Using basic scheduling and organizational skills in an office setting
  • Office manager — Familiar
  • November 2022
  • Scheduling and budgeting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Transfer Coordination
  • Employee Hiring
  • Employee Referral Programs
  • In-Person and Telephone Interviewing
  • Applicant Qualification
  • Relocation Package Development
  • Recruiting and Sourcing
  • Client Relationship Management
  • Job Offer Development
  • Problem Resolution
  • Harassment Investigation
  • Recruiting Software Experience
  • Job Description Development
  • Termination Documentation
  • Recruitment and Retention Strategies
  • Leave of Absence Transitions
  • Equal Employment Opportunity (EEO)
  • Recruitment Strategies
  • Hiring Requirements
  • Employee Orientation
  • Offer Letter Drafting
  • Social Media Recruiting
  • Assessments and Qualifications
  • Database Maintenance
  • Time Tracking and Payroll Administration
  • Business Requirements Understanding
  • Applicant Counseling
  • Executive Calendars
  • Hiring and Training
  • Accounts Payable and Accounts Receivable
  • Monetary Transactions
  • Payroll Preparation
  • Administration and Reporting

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

English
Full Professional
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crew Member

Dunkin Donuts, Dunkin' Donuts
01.2010 - 08.2013

Assistant Manager

Philadelphia Gas Works, PGW
06.2008 - 11.2021

Labor Union Representative

SEIU Local 32BJ
06.2008 - 10.2010

MBA - Accounting and business administration

Penn State University

Certification in Administrative assistant and secretary - Administrative Assistance And Secretarial Science

Stratford Career Institute

Associate of Arts - Liberal Arts and Sciences

La Salle University
Lissbeth Zaldivar