Lisset Febles
Hialeah
Summary
Experienced dental office treatment coordinator with 8+ years of expertise in treatment presentation. Proficient in patient scheduling, billing, insurance claims, and front desk duties. Demonstrated success in improving office efficiency and revenue by completing dentistry courses with Gary Kari and Janet Hagerman. Strong multitasking skills and ability to build strong patient relationships while delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator/Scheduler
Dental American Group
02.2017 - Current
- Proficiently managed tasks through Dentrix, Lighthouse 360, Engagement, and e-claims.
- Oversaw revenue enhancement efforts to meet daily goals.
- Present treatment plans to patient and make financial arrangement through 3rd party lenders like Care Credit, Alphaeon and Lending Club
- Executed administrative duties like answering calls, setting up appointments with confirmation details, managing files through scans or faxes while maintaining supply orders.
- Processed verification of insurance benefits ensuring accurate billing.
- Kept credit card transactions organized while efficiently managing office financial tasks.
- Managed tracking process for incoming and outgoing dental lab cases.
- Proven expertise in building and nurturing collaborative relationships with healthcare professionals, patients, and team.
Front Desk
American Pediatric Dental Group
09.2015 - 01.2017
- Skilled with Open Dental software applications.
- Executed essential tasks to maintain performance standards.
- Fostered collaborative interactions among doctors, patients, and team members.
- Provided exceptional patient care and support.
- Managed office tasks including call handling, appointment coordination and document processing.
- Processed patient payments and billed insurance companies for provided services.
Education
High School Diploma -
Hialeah Gardens High School
06.2015
Skills
- Proficient in Dentrix Software
- Collaborative Teamwork
- Team Leadership
- Strong Work Ethic
- Quick to Adapt
- Professional Verbal Communication
- Effective Time Management
- Strategic Issue Analysis
- Detail-Oriented Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator/Scheduler
Dental American Group
02.2017 - Current
Front Desk
American Pediatric Dental Group
09.2015 - 01.2017
High School Diploma -
Hialeah Gardens High School
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