Lissete Hurtado

Pharmacy Technician

CVS Pharmacy

09.1995 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Counted, measured, and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Contributed to team meetings, offering insights for optimizing workflow and patient service.
Conducted patient follow-ups to confirm medication effectiveness and address concerns.
Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Conducted routine checks of pharmaceutical stocks to maintain quality control.
Supported insurance claim processing, facilitating smoother patient transactions.
Streamlined drug distribution processes, reducing wait times for patients.
Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
Utilized pharmacy management software to process prescriptions efficiently.
Assisted in management of prescription deliveries, improving patient convenience.
Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Provided critical support in emergency situations, quickly gathering necessary medications.
Managed medication inventory, ensuring availability of all necessary drugs.
Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Maintained clean and organized work environment, adhering to health and safety standards.
Managed opening and closing duties for pharmacy.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Set up and modified patient profiles to include current medications and insurance details.

Summary

Overview

Work History

Pharmacy Technician

Education

Bachelor of Accounting -

Skills

Certification

Timeline

Pharmacy Technician

Bachelor of Accounting -

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