Lissete Rosas
Salem
Summary
Program analysis professional with strong skills in data evaluation, project management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, and problem-solving. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Program Analyst - Trade Act Navigator
Oregon Employment Department
09.2023 - Current
- Facilitated effective communication between program participants and team members, fostering a positive work environment conducive to collaboration.
- Perform outreach via calls and emails to provide a general overview of the program and encouraged people to apply and host presentations explaining in detail about the program.
- Network with partners inside and outside the organization to refer and provide information to customers and provide better customer service.
Customer Experience Sales Floor Associate
Marshall's
09.2024 - 01.2025
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
Quality Control Technician
Richardson Sports
01.2023 - 06.2023
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
English Teacher
Oxford English School
12.2019 - 08.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
BBA - International Business
Madero University
Puebla, Mexico12-2023
Skills
- Strategic planning
- Data collection
- Excellent communication
- Client relationship management
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Sales Floor Associate
Marshall's
09.2024 - 01.2025
Program Analyst - Trade Act Navigator
Oregon Employment Department
09.2023 - Current
Quality Control Technician
Richardson Sports
01.2023 - 06.2023
English Teacher
Oxford English School
12.2019 - 08.2022
BBA - International Business
Madero University
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