Lissete Tubbs
Hayward,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager 1
Smash Burger / Una Mas
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Pizza Hut
03.2021 - 03.2022
- Streamlined operational processes, enhancing efficiency and reducing costs across departments.
- Led cross-functional teams to achieve strategic objectives and improve overall performance.
- Developed and implemented training programs, fostering employee growth and retention.
- Analyzed market trends to inform strategic planning and drive business development initiatives.
Shift Supervisor
Domino's Pizza
08.2020 - 03.2021
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on customer service excellence and product knowledge.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Streamlined workflow processes to enhance efficiency during peak service hours.
Assistant General Manager
Paradies Lagardere
01.2018 - 08.2020
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Completed inventory purchases and oversaw restocking.
- Handled cash accurately and prepared deposits.
- Oversaw computer database and physical filing systems.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Shift Supervisor
Pinkberry
06.2011 - 02.2018
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 10 employees during Seven years tenure, educating on successful work processes and productivity strategies.
- Applied security, safety and loss prevention strategies during shifts.
Education
High School Diploma -
Oakland High School
Oakland, CASkills
- Quality Management
- Sales Goals
- Team Leadership Expertise
- Food Safety
- Employee Training
- Scheduling
- Onboarding
- Restaurant Operations
Timeline
Manager 1
Smash Burger / Una Mas
03.2022 - Current
General Manager
Pizza Hut
03.2021 - 03.2022
Shift Supervisor
Domino's Pizza
08.2020 - 03.2021
Assistant General Manager
Paradies Lagardere
01.2018 - 08.2020
Shift Supervisor
Pinkberry
06.2011 - 02.2018
High School Diploma -
Oakland High School