Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisseth Anasa

Weehawken,New Jersey

Summary

Hospitality professional with hands-on experience at Hyatt Centric 5th Ave, where I was honored as Employee of the Year in 2024. I am passionate about creating great customer experiences and skilled in everything from managing reservations to supporting team members on busy shifts. I am fluent in Spanish and known for clear communication that helps both guests and coworkers feel supported. I take pride in keeping things running smoothly and making sure every guest leaves satisfied.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Hyatt Centric 5th Ave – Midtown
Manhattan, NY
06.2024 - Current
  • Greeted guests, checked them in, and provided personalized assistance throughout their stay.
  • 2024 Employee of the Year.
  • Enrolled in Supervisor Develop Program (SDP)
  • Ensured accurate record-keeping such as audits.

Assistant Housekeeping Director/Front Desk Associate

Hyatt Place Long Island City
Queens, NY
11.2021 - 06.2024
  • Supervised housekeeping staff, ensuring the cleanliness of rooms and public areas.
  • Trained and onboarded employees, resulting in a decreased turnover rate.
  • Kept up with updated regulations and laws daily to ensure proper procedures.
  • Managed check-ins and check-outs, processed POS transactions, and simultaneously operated the hotel restaurant by preparing meals, stocking supplies, and ensuring smooth service, while maintaining front desk responsibilities.

Human Resources Assistant /Supervisor

Green Magic Cleaning Corporation
Queens, NY
08.2020 - 10.2021
  • Housekeeping Supervisor at DoubleTree by Hilton Hotel.
  • Supervised human resources functions for the cleaning staff at various hotels.
  • Managed employee scheduling to ensure adequate coverage and efficient operations.
  • Conducted training sessions, and facilitated communication between staff and management.
  • Assisted in human resources tasks, including employee onboarding, and documentation.

Catering Supervisor

Manhattan Manor
Manhattan, NY
09.2020 - 05.2021
  • Managed and supervised catering operations, ensuring the smooth execution of events.
  • Oversaw the scheduling of staff to optimize efficiency and meet client requirements.
  • Helped employees grow through proper development and training while implementing a training program designed to reduce.

Education

Bachelor of Science - Automotive Engineering

Universidad Del Azuay
Cuenca, EC
05-2021

Skills

  • Guest service
  • Reservation management
  • Point of sale operations
  • Record keeping
  • Regulatory compliance
  • Employee supervision
  • Fluent in Spanish
  • Proficient in Microsoft programs

Timeline

Front Desk Associate

Hyatt Centric 5th Ave – Midtown
06.2024 - Current

Assistant Housekeeping Director/Front Desk Associate

Hyatt Place Long Island City
11.2021 - 06.2024

Catering Supervisor

Manhattan Manor
09.2020 - 05.2021

Human Resources Assistant /Supervisor

Green Magic Cleaning Corporation
08.2020 - 10.2021

Bachelor of Science - Automotive Engineering

Universidad Del Azuay

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