Lisseth Davalos
Visalia,California
Summary
Organized and dedicated Project Manager practicing Agile and Scrum methodologies in the Health and Human Services Agency. Successfully streamlined multiple processes which reduced cost, and proved fiscal stewardship to the constituents of Tulare County.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Administrative Specialist
HHSA - Office Of Compliance And Ethics
09.2021 - Current
- Managed design and implementation of new programs, software applications, software enhancements, and physical hardware in agile environment.
- Leveraged existing applications, like Agiloft, to improve internal contract management process, and develop a centralized system for asset management and compliance management in a SaaS (Software as a Service) environment.
- Established, managed, and evaluated business objectives, success criteria, and tracked progress of key predictive indicators (KPIs) during lifecycle of a project, primarily through the SmartSheet application.
- Ensured project objectives were aligned with federal, state and internal policies and regulations to meet compliance at all stages of project lifecycle.
- Completed new technology assessments of projects, new software, and software enhancements to ensure HIPAA, PII, and PHI compliant.
- Analysis of program expenses including auditing and leveraging existing processes and applications to abide by fiduciary responsibility to constituents, which eliminated over $100,000 spent, including OpenGov, The Compliancy Group, and Agiloft.
- Assessment of financial needs by aiding in development of annual budget planning and confirming that departments are acting within industry regulations.
IT Client Specialist II
Tulare County Information & Communications Technology
10.2015 - 09.2021
- .Evaluated and developed budget projections, and assessed fiscal impact of proposed projects, including negotiations at procurement.
- Collaborated and coordinated with departments to build and implement strategies to maximize return on information systems investments and minimized risk.
- Provided technical support for all phases of project during software development and helped resolve issues and minimized business disruptions.
- Managed concurrent IT projects including Windows 7 abatement, department-wide computer upgrades, vendor coordination, IT procurement, business analysis, and department workflow development.
- Collaborated with Executive Management to develop IT strategic initiatives and improved working relations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Completed Business Analysis to document internal and external process improvements, cost analysis of hardware and service alternatives, and document new processes.
- Researched existing processes, best practices, and interviewed stakeholders to find gaps and increase efficiency.
- Developed dashboards, reports, and presented documentation with recommendations.
- Implemented changes and managed training.
IT Desktop Technician II
Tulare County Information & Communications Technology
04.2015 - 10.2015
- Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users. Recommended and implement corrective solutions, including off-site repair for remote users as needed.
- Asked targeted questions to quickly understand root cause.
- Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.
- Followed up with clients to ensure their IT systems were fully functional after troubleshooting.
- Diagnosed, and repaired Windows devices such as computers, and tablets on-site and through phone support for 1,800 employees across 50 sites.
- Installation and troubleshooting of hardware devices including printers, monitors, cellphones, and VoIP phones.
- Assisted and supported clients’ devices on-site and remote with regular maintenance and regular check-ins.
Geek Squad Double Agent
Best Buy Geek Squad
08.2009 - 04.2015
- Diagnosed, repaired, and upgraded both Mac and Windows devices such as computers, tablets, and smart phones in residential homes, business, and through remote support spanning three different counties.
- Network configuring and troubleshooting of personal and business devices of all major ISPs (internet service providers).
- Provided remote support and phone support for clients’ computers.
- Provided personal training on software and hardware devices.
Education
B.A. - Social Welfare
Fresno Pacific University
Fresno, CA2023
A.A. - Liberal Arts
College of The Sequoias
Visalia, CA2021
Skills
- Project Management
- Business Analysis
- Budget Management
- Customer Service
- Interpersonal Skills
- Attention to Detail
- Leadership
- Creative Problem Solving
- Time Management
- Effective Communication
Certification
- Certified Scrum Product Owner - 2019
- PMI Business Analysis - 2016
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
HHSA - Office Of Compliance And Ethics
09.2021 - Current
IT Client Specialist II
Tulare County Information & Communications Technology
10.2015 - 09.2021
IT Desktop Technician II
Tulare County Information & Communications Technology
04.2015 - 10.2015
Geek Squad Double Agent
Best Buy Geek Squad
08.2009 - 04.2015
B.A. - Social Welfare
Fresno Pacific University
A.A. - Liberal Arts
College of The Sequoias
- Certified Scrum Product Owner - 2019
- PMI Business Analysis - 2016
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