Lisseth Fernandez
Jersey City,NJ
Summary
Proven leader in strategic business planning and team leadership, I significantly enhanced customer satisfaction and operational efficiency at US Foods. Skilled in competitor analysis and relationship building, I consistently exceeded sales targets, fostering long-term partnerships and mentoring teams for professional growth. Achieved a notable increase in profit margins through effective inventory control and negotiation.
Overview
12
12
years of professional experience
Work History
Territory Manager - Sales and Service
US Foods
11.2022 - Current
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Negotiated favorable pricing terms with brokers , resulting in increased profit margins for the company.
- Built relationships with customers and community to promote long term business growth.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Enhanced team performance by conducting regular training sessions and sharing best practices among colleagues.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Researched competitor activity and used findings to develop sales growth strategies.
- Trained and mentored sales representatives in sales techniques and strategies.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
District Operations Manager/General Manager of Operations
Soha 115 Corp.
05.2020 - 11.2022
- Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Promoted a positive work environment by fostering open communication channels among staff members.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective guest satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant General Manager
Anthony's Coal Fire Pizza
02.2018 - 11.2020
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
General Manager/Kitchen Manager
Bar Louie
04.2015 - 02.2018
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Kitchen Manager/FOH Manager
Buffalo Wild Wings
06.2012 - 04.2015
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Education
Bachelor of Science - Business
Berkeley College
Woodland Park, NJ06-2012
Skills
- Business Management
- Attention to Detail
- Business Development
- Competitor Analysis
- Customer Satisfaction
- Time Management
- Inventory Control
- Multitasking and Organization
- Team Collaboration and Leadership
- Relationship Building
- Strategic business planning
- Business development and planning
- Customer Relationship Management
- Staff Management
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Territory Manager - Sales and Service
US Foods
11.2022 - Current
District Operations Manager/General Manager of Operations
Soha 115 Corp.
05.2020 - 11.2022
Assistant General Manager
Anthony's Coal Fire Pizza
02.2018 - 11.2020
General Manager/Kitchen Manager
Bar Louie
04.2015 - 02.2018
Kitchen Manager/FOH Manager
Buffalo Wild Wings
06.2012 - 04.2015
Bachelor of Science - Business
Berkeley College
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