JIRA
Lisseth Ramos
Sr Risk Manager
San Joaquin,Heredia
Summary
Accomplished Sr Risk Manager with a proven track record at JLL, Jones Lang LaSalle, enhancing risk management frameworks and leveraging data analytics for informed decision-making. Excelled in audit coordination and fostered teamwork, significantly reducing operational risks. Skilled in portfolio management and problem-solving, driving compliance and operational excellence.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Sr Risk Manager
JLL, Jones Lang LaSalle
11.2023 - Current
- Lead the design and development of Inspection Assessments for diverse lines of business within the Global Real Estate and Facilities organization, encompassing process reviews, testing development, sample assessments, and comprehensive finding and report documentation.
- Collaborated closely with internal audit teams to identify gaps in controls and recommend appropriate remediation actions.
- Reduced operational risks by implementing comprehensive risk assessment processes within the Global Real Estate and Facilities organization.
- Enhanced risk management framework by collaborating with cross-functional teams, ensuring alignment with business objectives.
- Championed a proactive approach to risk management by participating in industry forums and staying informed of emerging trends and best practices.
- Optimized resource allocation by identifying high-risk areas and prioritizing mitigation efforts accordingly.
- Designed and maintained process enhancement mechanisms within the Financial Operations Risk Intelligence organization.
- Leveraged advanced data analytics tools to uncover hidden patterns in large datasets, enabling more informed decision-making regarding potential risks.
- Managed the Risk Management project portfolio in ASANA, including the development and maintenance of dashboard metrics.
Risk Manager
JLL, Jones Lang LaSalle
06.2023 - 11.2023
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Conducted risk assessments on existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Monitored control/action implementation to mitigate future risks, documenting progress and influencing timely completion.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
Sr Data Analyst
Western Union
10.2021 - 05.2023
- Oversaw of the Manual Remediation team (third-party vendor), including work assignment, monitoring productivity targets, and assisting with day-to-day questions and roadblocks.
- Partnered with Robotics to monitor the productivity standards of the robots designed for remedial actions by analyzing reports and collaborating on enhancements plans and/or error solution.
- Managed small implementation/integration projects or phases of a larger implementation/integration project, coordinating activities of research, analysis, documentation, design/development testing, problem
resolution, status reporting, full life-cycle implementation, and postrollout review/audit. - Collaborated with group leaders and their delegates to obtain information on meaningful issues and influence to complete the implementation of controls/actions to mitigate future risk.
- Monitoring/evaluating implementation/integration progress, maintaining project documentation, and developing presentations for communication to various committees in Europe and the AMER region.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Sr Analyst of Implementations & Integrations
Western Union
04.2018 - 10.2021
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Designed and development of the Risk Control Self-Assessment (RCSA) Program for new Lines of business.
- Lead the reported and escalation of risks identified during the completion of the Self-Assessments, including working with the business for timely resolution and mitigation plans.
- Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
- Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
- Championed data-driven decision making by transforming raw data into actionable intelligence for key stakeholders.
- Optimized project management by implementing JIRA software, resulting in timely deliverables and improved client satisfaction rates.
Quality Assurance Analyst
Western Union
06.2016 - 04.2018
- Developed and established the quality assurance program for the Digital organization.
- Oversaw the training program for Digital functions.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Develop, recommend, and monitor corrective and preventive actions based on the results of audit findings and the quality monitoring.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Ensured ongoing compliance with quality and industry regulatory requirements for the collections team.
Education
Bachelor of Administrative Studies - Business Administration And Management
Universidad Fidelitas
Costa Rica 05.2001 -
No Degree - English Education
Universidad Internacional De Las Americas
Costa Rica 05.2001 -
Skills
Enterprise risk management
Audit Coordination
Portfolio Management
Data Analytics
Compliance Monitoring
Teamwork and Collaboration
Problem-Solving
Software
ASANA
Alteryx
Snowflake
Certification
Scrum Product Owner Professional
Timeline
Sr Risk Manager
JLL, Jones Lang LaSalle
11.2023 - Current
Risk Manager
JLL, Jones Lang LaSalle
06.2023 - 11.2023
Scrum Product Owner Professional
03-2022
Scrum Master Certified
01-2022
Sr Data Analyst
Western Union
10.2021 - 05.2023
Lean Six Sigma Green Belt Certification
05-2021
Sr Analyst of Implementations & Integrations
Western Union
04.2018 - 10.2021
Quality Assurance Analyst
Western Union
06.2016 - 04.2018
Bachelor of Administrative Studies - Business Administration And Management
Universidad Fidelitas
05.2001 -
No Degree - English Education
Universidad Internacional De Las Americas
05.2001 -
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