Lisseth Zambrano
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Auto Sales Consultant
JC AUTO II
Queens, New York
05.2024 - 08.2024
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Negotiated with customers to close sales at agreed upon prices.
- Assisted in marketing efforts such as attending community events or setting up product displays at local businesses.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Researched competitive pricing strategies for new car models in order to stay competitive within the market.
- Facilitated effective working relationships between dealership staff members, vendors and customers.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Scheduled automotive deliveries with vendors and customers.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
Salesperson
Ideal Auto Brokers
Queens, NY
09.2022 - 11.2023
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Collaborated with team members to develop effective sales plans.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Provided personalized service to build relationships with customers.
Secretary's Assistant
The first auto body repair corp.
Queens, NY
01.2021 - 09.2022
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered phones, responding to general requests or escalating difficult and sensitive situations.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Cashier
Manson pharmacy
Queens , NY
09.2015 - 10.2017
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
Education
Associate of Science - Business Administration And Management
La Guardia Community College
Queens, NY04.2019
Skills
- Fast Learner
- Highly Efficient and Productive
- Customer Service
- Problem Solving
- Reception Duties
- Bilingual in Spanish and English
- Business Administration
- Office Administration
- Microsoft Office
- Ease with Computers and Technology
- Sales strategy development
- Sales and Marketing
- Calculating Prices
- Sales Conversion
- Goal Setting
- Explaining Service Options
- Appointment Scheduling
- Sales closing
Languages
Spanish
Native/ Bilingual
Timeline
Auto Sales Consultant
JC AUTO II
05.2024 - 08.2024
Salesperson
Ideal Auto Brokers
09.2022 - 11.2023
Secretary's Assistant
The first auto body repair corp.
01.2021 - 09.2022
Cashier
Manson pharmacy
09.2015 - 10.2017
Associate of Science - Business Administration And Management
La Guardia Community College
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