LISSETT ALEMAN
Hialeah,FL
Summary
Receptionist/Admin with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
7
7
years of professional experience
Work History
SALES AND CUSTOMER SERVICE REPRESENTATIVE
JET FUEL MEALS
01.2020 - Current
- Call center setting for subscription startup in e-commerce, main duties involved handling high call volume, between 50-80 calls per day
- Consistently meeting performance standards and monthly goals in productivity and sales
- Operate multiple systems such as Zendesk, CRM database, WooCommerce, Just Call, Tidio, Stripe, etc
- Problem solving and multitasking while assisting customers through multiples lines of communication such as emails, text messages, website support chat and calls
- Assisted management with new hire training and customer retention
- Responsible for processing online orders, order disputes and order cancellations
- Managed customers billing schedule, complaints, issues, and refunds.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Hallandale Chiropractor
01.2017 - 01.2020
- Medical front office environment, scheduled appointments with patients over the phone, email and in office
- Handled around 20-25 outbound/inbound calls for appointment verification
- Assisting with documentation such as HIPPA, medical history and medical disclosures/waivers
- Transcribed records, insurance verification, collected payments/deductibles and preformed additional clerical tasks
- Maintained office inventory such as checking and ordering supplies, liaise between medical departments with discretion and professionalism, assist with admissions/treatment as per agreed protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
ASSOCIATES IN BUSINESS ADMINISTRATION -
MIAMI DADE COLLEGE
Hialeah, FL05.2019
Skills
- Customer Service
- Sales
- Zendesk/ CRM
- Customer Support
- Microsoft Specialist
- Incoming Call Management
- Fluent in Multiple Languages
- Processing payments
- Account Servicing
Me.
Thought you would like to know a little bit about the person you are considering to hire!
I enjoy reading! Most definitely a book worm I also enjoy going out on the boat on the weekends I am almost 100% sure I was a mermaid in my previous life. I do enjoy working as well I believe the challenges that come with work are not obstacles but invitations to expand my skills and deepen my understanding.
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Professional Working
Timeline
SALES AND CUSTOMER SERVICE REPRESENTATIVE
JET FUEL MEALS
01.2020 - Current
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Hallandale Chiropractor
01.2017 - 01.2020
ASSOCIATES IN BUSINESS ADMINISTRATION -
MIAMI DADE COLLEGE
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