Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lissett Chacon

Berwyn,IL

Summary

Proven to enhance operational efficiency and customer satisfaction, I leveraged office administration and critical thinking skills at Avantara, streamlining processes and exceeding enrollment goals. My ability to multitask and communicate effectively fostered positive client relations and teamwork, significantly contributing to the company's success.

Overview

9
9
years of professional experience

Work History

Admissions Assistant

Avantara
02.2023 - Current
  • Answered phones, called prospects and handled initial email contacts for Admission Director.
  • Maintained up-to-date knowledge of facility policies, procedures, and programs.
  • Supported admissions team in achieving enrollment goals with diligent referral reviews and decision-making processes.
  • Coordinated and conducted tours and served as point of contact throughout admissions process.
  • Weekend on call coverage for Admissions
  • Conducted and completed new patient contracts and arbitrations.
  • Retrieved and uploaded patient PASSR'S and Obras to patient clinical chart.
  • Called and recorded new patient admissions to the advocate pan hotline.
  • Completed patient MSP's as needed.
  • Help maintain accurate facility census and new/re admission forecast.

Receptionist Clerk

Avantara
08.2022 - 01.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answering and transferring phone calls.
  • Quick ADT/Discharge patients.

Guest Relations Associate

Avantara
07.2021 - 08.2022
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Fostered positive relationships with guests through personalized interactions and genuine hospitality.
  • Completed room readiness and room changes.
  • Collected patient complaints and concerns for lost/damaged inventory.
  • Completed daily rounding report.

Dietary Aide

Grove of Berwyn
09.2015 - 11.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Education

High School Diploma -

Morton High School
Berwyn, IL
06.2006

Skills

  • Office Administration
  • Customer and client relations
  • Spreadsheet tracking
  • Fast Learner
  • Multi-Line Telephone Systems
  • Documentation and control
  • Multitasking and Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Admissions Assistant

Avantara
02.2023 - Current

Receptionist Clerk

Avantara
08.2022 - 01.2023

Guest Relations Associate

Avantara
07.2021 - 08.2022

Dietary Aide

Grove of Berwyn
09.2015 - 11.2020

High School Diploma -

Morton High School

Similar Profiles

CREATE PROFILE
Lissett Chacon