Lissett Rodriguez Aguilera
Hialeah
Summary
Dedicated behavioral health and healthcare professional with experience as a Registered Behavior Technician (RBT), Certified Nursing Assistant (CNA), and Patient Care Technician (PCT). Throughout my career, I have provided direct support to individuals with behavioral health, developmental, and medical needs while developing strong skills in patient care, behavior management, communication, and interdisciplinary collaboration. As the owner and administrator of a community mental health clinic, I have gained extensive experience in healthcare operations, clinical oversight, quality assurance, and service coordination. My professional background has strengthened my commitment to improving mental health outcomes and has inspired me to pursue advanced training through a Master's degree in Psychology to further expand my clinical knowledge and ability to serve diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
President / Quality Assurance
AR ALL LEVEL BEHAVIORAL SERVICES LLC
Miami, FL
05.2021 - Current
- Developed and implemented strategic initiatives to enhance service delivery and client outcomes.
- Oversaw operational processes, ensuring compliance with regulatory standards and best practices.
- Led cross-functional teams to drive continuous improvement in program effectiveness and efficiency.
- Fostered partnerships with community organizations to expand service reach and accessibility for clients.
- Reduced errors in medical record handling by implementing a comprehensive quality assurance program.
- Completed detailed documentation for each case reviewed, ensuring clarity for future reference and potential audits.
- Collaborated with healthcare professionals to resolve discrepancies in clinical data.
- Evaluated patient care protocols to enhance quality assurance measures effectively.
- Built relationships, gained alignment for clinical support and articulated questions to receive appropriate level of support from superiors and peers.
- Enhanced treatment plans through meticulous analysis of medical records and documentation.
RBT
Exclusive Services Behavior
Miami, FL
06.2025 - Current
- Conducted assessments to identify client needs and modify treatment approaches accordingly.
- Facilitated group therapy sessions, promoting social skills and peer interactions among clients.
- Engaged families in the treatment process, enhancing support systems for clients at home.
- Advocated for client rights and needs within organizational settings and community resources.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Supported client using principles of applied behavior analysis.
- Worked as part of collaborative team to address changing needs of children and families.
RBT
Lifetime Behavior
Miami, FL
10.2020 - 04.2025
- Implemented individualized treatment plans to support clients in achieving behavioral goals.
- Monitored client progress and documented behavioral data to track improvements.
- Collaborated with interdisciplinary teams to develop effective intervention strategies.
- Provided training and mentorship to new staff on behavioral techniques and protocols.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
CNA /PCT
Maxim Healthcare
Miami, FL
06.2019 - 12.2020
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained accurate patient records, documenting care provided and observations noted.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Trained new staff on best practices for patient safety and effective caregiving techniques.
- Assisted in the management of medical supplies, ensuring availability for patient needs.
- Advocated for patients' needs, effectively communicating concerns to healthcare professionals.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Medcare Home Health Agency
Miami, FL
07.2018 - 07.2020
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and hygiene standards in patient environments.
- Collaborated with healthcare teams to develop individualized care plans.
- Educated patients and families on health management and wellness practices.
- Trained new CNAs in procedures, safety protocols, and best practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
HHA
The Palace Home
Miami, FL
09.2017 - 09.2018
- Coordinated with multidisciplinary teams to develop personalized care strategies for each patient.
- Maintained cleanliness and safety of home environments, adhering to infection control standards.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted disabled clients to support independence and well-being.
HHA
James Martin, RN
Miami, FL
02.2016 - 11.2017
- Assisted patients with daily living activities, enhancing comfort and quality of life.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Documented patient progress and care provided accurately in health records for continuity of care.
- Educated patients on health management practices, promoting independence and wellness goals.
Education
Bachelor of Science - School Teacher
Bartolome Maso
Holguin, Cuba07-2004
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- CPR certification
- Patient observation
- Blood glucose testing
Accomplishments
- Successfully progressed from direct patient care roles as a Certified Nursing Assistant (CNA) and Patient Care Technician (PCT) to leadership positions within the behavioral health field.
- Obtained certification and experience as a Registered Behavior Technician (RBT), providing evidence-based behavioral interventions and supporting individuals with developmental and behavioral challenges.
- Founded and managed a community mental health clinic, overseeing daily operations, regulatory compliance, patient services, and multidisciplinary healthcare staff.
- Contributed to expanding access to behavioral health services for underserved populations through community-based mental health programs.
- Developed strong expertise in patient advocacy, crisis management, treatment coordination, and healthcare administration.
- Collaborated with physicians, therapists, nurses, and behavioral health professionals to support comprehensive patient care and improve treatment outcomes.
- Gained extensive experience navigating healthcare regulations, insurance requirements, quality assurance processes, and clinical documentation standards.
- Demonstrated leadership in managing healthcare teams, improving operational efficiency, and ensuring high standards of patient care.
- Built meaningful relationships with patients, families, healthcare providers, and community organizations to promote mental health awareness and access to care.
- Maintained a commitment to professional growth by pursuing advanced education in psychology to further enhance clinical knowledge and service delivery.
Certification
- RBT - Registered Behavior Technician
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
RBT
Exclusive Services Behavior
06.2025 - Current
President / Quality Assurance
AR ALL LEVEL BEHAVIORAL SERVICES LLC
05.2021 - Current
RBT
Lifetime Behavior
10.2020 - 04.2025
CNA /PCT
Maxim Healthcare
06.2019 - 12.2020
CNA
Medcare Home Health Agency
07.2018 - 07.2020
HHA
The Palace Home
09.2017 - 09.2018
HHA
James Martin, RN
02.2016 - 11.2017
Bachelor of Science - School Teacher
Bartolome Maso