Lissett Wright

Respond to inquiries: Provide answers to questions and concerns via phone, email, chat, or social media.
Collaborate with other departments: Collaborate with other departments to resolve customer issues and concerns.
Provide information: Provide up-to-date information about products and services.
Process returns and modifications: Process returns and modifications
Take orders: Take orders, calculate charges, and process billing or payments.
Escalate complaints: Escalate customer issues to the appropriate department or manager as needed.

Answer incoming requests B2B and B2C via phone, email and chat.
Assist customers B2B and B2C on questions about electronic reservation book, website or app.
Train restaurants in the use of the platform.

Co-ordinate the activities of the Customer Service team; provide support and advice to team
members.
Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an
excellent service to customers.
Evaluate customer feedback and identify ways to maximize customer satisfaction.
Ensure that standard operating procedures are documented and maintained.

Issue, reissue and refund passenger tickets.
Book, ticket and confirm flight reservations.
Operate jetways/bridges for purposes of boarding and deplaning passengers.
Make boarding and departure gate announcements.
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters.
Maintain timeline of flight boarding process.