Lissette Agosto
Jacksonville,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Nutritional Coordinator
Baptist Medical Center South
11.2024 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Host/Togo
Chilis
04.2024 - 10.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Shift Manager
Mcdonalds
06.2023 - 10.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Area Manager
Mcdonalds
12.2020 - 05.2023
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Highschool Diploma -
Haines City High School
Haines City01.2020
Skills
- Costumer service
- Team leading
- Manager experience
- Staff supervision
- Multitasking and organization
- Relationship building
- Food safe certified
- Task prioritization
- Project assistance
- Team collaboration
- Attention to detail
Languages
English
Timeline
Nutritional Coordinator
Baptist Medical Center South
11.2024 - Current
Host/Togo
Chilis
04.2024 - 10.2024
Shift Manager
Mcdonalds
06.2023 - 10.2023
Area Manager
Mcdonalds
12.2020 - 05.2023
Highschool Diploma -
Haines City High School