Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lissette Barrera

Perth Amboy,NJ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-oriented Director of Operations bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Knowledgeable Director of Operations with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Overview

22
22
years of professional experience

Work History

Director of Operations

Digestive Health Center
Hillsborough, NJ
06.2013 - Current
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Developed training programs for new employees as well as existing staff members.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Established operational guidelines and identified opportunities for improvement.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Organized and oversaw work schedules of departmental managers.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Contributed to organizational strategic direction to improve products and services.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Promoted products, increasing customer base and market share.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Assessed reports and adjusted workflows to realign with targets.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented campaigns and promotions to help with developing goods and services.

Insurance Verification Specialist

University Surgery Center
East Brunswick, NJ
05.2011 - 06.2013
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Contacted patients to confirm demographic information and communicate financial responsibilities.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.

Hospital Operator

Raritan Bay Medical Center (Hackensack Meridian)
Perth Amboy, NJ
10.2001 - 02.2011
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Updated patient records in the computer system.
  • Prepared weekly activity reports summarizing key performance metrics.
  • Assisted with training new employees on hospital policies and procedures related to operator duties.
  • Answered incoming calls, answered questions, and provided information regarding hospital services.
  • Facilitated communication between departments within the hospital when necessary.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Education

Certified Professional Coder - Medical Billing

AAPC
On Line Course
05-2015

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06-2001

Skills

  • Leadership Training
  • Capital Spending
  • Strategic Planning and Execution
  • Risk Mitigation
  • Process Improvement
  • Operations Oversight
  • Workforce Planning
  • Operational Efficiency
  • Business Management
  • Financial Oversight
  • Customer Service Management
  • Administrative Management
  • Data Management
  • Performance Improvement
  • Revenue Generation
  • Employee Motivation
  • Staff Development
  • Staff Scheduling
  • Policy Development and Enforcement
  • Problem-Solving Aptitude
  • Self Motivation
  • Operations Management
  • Problem-Solving Abilities

Timeline

Director of Operations

Digestive Health Center
06.2013 - Current

Insurance Verification Specialist

University Surgery Center
05.2011 - 06.2013

Hospital Operator

Raritan Bay Medical Center (Hackensack Meridian)
10.2001 - 02.2011

Certified Professional Coder - Medical Billing

AAPC

High School Diploma -

Perth Amboy High School

Similar Profiles

CREATE PROFILE
Lissette Barrera