Lissette Calixto
Brooklyn,NY
Summary
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Manager/Sales Associate
Bread Plus Bakery
Brooklyn, NY
07.2021 - Current
- Delivered top quality customer service while managing multiple tasks.
- Adhered to food service sanitation guidelines and standards.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, and orders.
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Processed payments for orders using a cash register.
Coffee Shop Owner
Cafetal gourmet Deli
Brooklyn, NY
04.2022 - 05.2024
- Managed daily cafe operations, including scheduling staff and monitoring inventory.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Maintained accurate records of financial transactions and sales data.
- Ensured compliance with health and safety regulations in the workplace.
- Provided excellent customer service by promptly addressing customer inquiries and complaints.
- Trained new employees on proper food preparation techniques, portion control, cash handling procedures, and other operational tasks.
- Analyzed sales data to identify areas of improvement for increasing revenue growth.
- Monitored stock levels of ingredients, beverages, supplies, and equipment needed for daily operations.
Manager Sales Representative/owner
Boost Mobile Inc
Brooklyn, NY
09.2009 - 06.2021
- Prospect and qualify new sales leads.
- Create, plan, and deliver presentations on company products.
- Completed store operational requirements by scheduling and assigning employees; following up on work results.
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, ….
- Hire, train, develop, and supervise staff.
- Maintained professional network of potential clients and business opportunities.
- Tracked monthly sales to generate reports for business development planning.
Telephone Research Interviewer
Central Marketing Services Inc.
NewYork, NY
01.2009 - 10.2009
- Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.
- Engaged in projects and took active role in developing new surveys and questionnaires, handling tasks testing links to optimize projects.
- Edited data collection forms and created questionnaires.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Telephone Interviewer
Opinion Access Corporation
Long Island City, New York
07.2008 - 11.2008
- Made phone calls to consumers around the United States.
- Conducted surveys through the phone regarding products current issues, and general consumer opinion.
- Entered accurate data results into the computer system.
- Notified phone interview participants of set information and interview's purpose.
- Made outbound phone calls to collect information from participants.
- Utilized script for on-demand phone project assignment to deliver surveys to recipients.
Sales Representative
Metro PCS Inc
Brooklyn, New York
02.2008 - 06.2008
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Created and implemented store displays, promoting sales and growth.
- Reorganized routes and schedules in territory to maximize efficiency.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Cashier
Cinco de Mayo
Brooklyn, NY
01.2007 - 12.2007
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Sales Associate
Fashion Avenue
Brooklyn, New York
11.2004 - 12.2006
- Stocked shoes and assisted customers in finding merchandise.
- Retrieved particular items from the storage room according to order.
- Maintained display of clothing and accessories; organized all items in the store.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
GED -
University of The State New York
Brooklyn, NY08-2018
Skills
Knowledgeable in Microsoft Word power point and Internet searching Excellent Customer service skills and accurate cash handling experience
- Sales tracking
- Product knowledge
- Service-driven sales
- Consultative sales
- Sales process
- Excellent communication skills
- Resolution-oriented
- Energetic
- Social media savvy
- Bilingual in English/Spanish
- Typing 25 WPM
- Cash handling accuracy
References
Ana- Manager Breadplus
6463997532
Travaughn-VHA regional sales manage4 Boost Mobile
9179438966
Languages
Bilingual in Spanish/English.
Timeline
Coffee Shop Owner
Cafetal gourmet Deli
04.2022 - 05.2024
Manager/Sales Associate
Bread Plus Bakery
07.2021 - Current
Manager Sales Representative/owner
Boost Mobile Inc
09.2009 - 06.2021
Telephone Research Interviewer
Central Marketing Services Inc.
01.2009 - 10.2009
Telephone Interviewer
Opinion Access Corporation
07.2008 - 11.2008
Sales Representative
Metro PCS Inc
02.2008 - 06.2008
Cashier
Cinco de Mayo
01.2007 - 12.2007
Sales Associate
Fashion Avenue
11.2004 - 12.2006
GED -
University of The State New York
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