Hi, I’m
Lissette Carde
Scotchtown,NY
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
years of professional experience
Work History
The Vitamin ShoppeMiddletown
Store Manager
10.2015 - Current
Job overview
- Deliver branded customer service
- Use available resources to educate customers
- Achieve and exceed store profitability goals
- Responsible for recruiting, hiring and developing top tier talent, as well as supervision and coaching
- Store presentation, marketing execution, inventory management, customer service, loss prevention, payroll management, risk management, and daily operational cost control
- Responsible for achieving sales and customer satisfaction standards and goals by maximizing customer's experience
- Involved in new store openings and store closings throughout the district.
RadioShackMiddletown
Store Manager
08.2012 - 10.2015
Job overview
- Build a loyal customer base by creating long-term relationships
- Achieve or exceed sales and profit targets
- Manage the store's controllable categories on the store's profit and loss statement
- Achieve personal sales and profitability goals
- Recruit, hire, and retain top tier talent
- Manage the day to day operations of the business
- Coach and counsel associates
- Execution of non-negotiable standards of operations
- Execution of cost control and asset protection
- Drive sales and profit through leadership, training and development.
Payless Shoe SourceMiddletown
Store Manager
08.2011 - 08.2012
Job overview
- Responsible for directing the efforts of the Store Associates to maintain Company standards of Store presentation and Customer service, while achieving Store goals for sales, profit and inventory control
- Store Profitability
- Model for customer service
- Staff selection
- Training and associate development
- Coaching and counseling
- Scheduling
- Performance evaluation
- Merchandise
- Pos operation
- Administration
- Store maintenance.
Education
Fairleigh Dickinson UniversityTeaneck, NJ
No Degree from Business Administration
Skills
- Coaching
- Cost control
- Counseling
- Customer satisfaction
- Customer service
- Directing
- Hiring
- Inventory management
- Leadership
- Loss prevention
- Marketing execution
- Performance evaluation
- Profit and loss statement
- Recruiting
- Sales
- Scheduling
- Staff selection
- Store presentation
- Training
- Bilingual english/spanish
- Customer Service
- Product and Service Sales
- Store Opening and Closing Procedures
- Staff Management
- Team Leadership
- Inventory Management
- Employee Motivation
- Staff Training
- Maximizing Profitability
- Accurate Cash Handling
- Goals and Performance
- Sales Expertise
- Time Management
- Inventory Oversight
- Vendor Management
- Customer Relations
- Culture Development
- Budget Development
- Leading Staff Meetings
- Leadership Development
- Program Implementation
- Staff Supervision
- Performance Review
- Sales Professional
- Policies and Procedures
- Loss Prevention Procedures
- Verbal and Written Communication
- Multitasking and Organization
- Process Improvement
- Budgeting and Cost Control
- Retail Merchandise Quality Standards
- Performance Monitoring and Evaluation
- Opening and Closing Procedures
- Replenishment and Recovery
- Marketing and Advertising
- Customer Response
- Operations Oversight
- Program Administration
- Work Planning and Prioritization
- Product Merchandising
- Pricing Strategies
- Manage Operations
- Oversee Administrative Functions
- Management Training
- Shrink Minimization
- Budget Controls
- Business Leadership
- Merchandising
- Order Management
- Delegating Work
- Employee Terminations
- Bank and Safe Deposits
- Sales Promotion
- Bank Deposit Procedures
- Recruiting and Hiring
- Positive and Friendly
- Cash Management
- Organizational Structuring
- Inventory Tracking and Management
- Improve Performance
- Disciplinary Enforcement
- Special Promotions Planning
- P&L Administration
Accomplishments
- Exceeded monthly store sales goals 4 months in a row.
- Recruited 2 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the first quarter.
- Achieved a .004% inventory through effectively helping with loss prevention strategies.
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
The Vitamin Shoppe
10.2015 - Current
Store Manager
RadioShack
08.2012 - 10.2015
Store Manager
Payless Shoe Source
08.2011 - 08.2012
Fairleigh Dickinson University
No Degree from Business Administration
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