LISSETTE DILONE
New York,USA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards, and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Marshalls - TJX Companies
New York, USA
09.2017 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provide information to customers regarding Marshall's charge card and loyalty programs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Heavy Cleaner
Columbia University of New York
New York, NY
02.2023 - 12.2024
- Dusted furniture, machines or equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Performed emergency clean-up services due to spills or accidents.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Notified managers of repair needs or additions to building operating systems.
- Maintained inventory of cleaning supplies, restocked when necessary.
Administrative Coordinator
NYU Langone
Manhattan, USA
02.2022 - 07.2022
- Collected and entered patient demographic and insurance data into a computer database to establish patients' medical records
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy
- Obtained patient's insurance information and determine eligibility for benefits for specific services rendered
Home Health Aide
Bailey Family
New York, USA
05.2012 - 08.2017
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
- Worked to improve and enhance patient lives through effective and compassionate care
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal, and dusting
Porter
Sources Inc, Columbia University
New York, USA
05.2012 - 09.2012
- Ensured cleanliness in high-traffic areas, including hallways, lobby areas, and reception
- Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems
Home Health Aide
Jacob Family
Brooklyn, USA
01.2008 - 03.2012
- Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Maintained records of patient care, condition, progress, or problems to report, and discussed observations with the physician
- Administered medication as directed by the physician
Education
High School Diploma -
Colegio Victor Manuel
Santo DomingoSkills
- Self-Motivated
- Courteous with Strong Service Mindset
- Organization and Time Management
- Patient Health Information Privacy
- Problem Anticipation and Resolution
- Medical Recordkeeping
Timeline
Heavy Cleaner
Columbia University of New York
02.2023 - 12.2024
Administrative Coordinator
NYU Langone
02.2022 - 07.2022
Customer Service Representative
Marshalls - TJX Companies
09.2017 - Current
Home Health Aide
Bailey Family
05.2012 - 08.2017
Porter
Sources Inc, Columbia University
05.2012 - 09.2012
Home Health Aide
Jacob Family
01.2008 - 03.2012
High School Diploma -
Colegio Victor Manuel
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