Summary
Overview
Work History
Skills
Software
Timeline
Generic

Lissette Espinal

Human Resources
Manchester,New Hampshire

Summary

Strategic and results-driven HR leader with over 15 years of experience in HR Shared Services and HR Operations. Proven track record of leading high-performing teams, optimizing HR processes, and delivering exceptional HR services. Adept at collaborating across functions and geographies to drive organizational success. Committed to continuous improvement and operational excellence.

Overview

15
15
years of professional experience

Work History

Lead HR Systems Analyst

Vontier
Remote, Remote
6 2022 - Current
  • Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Manage large projects and processes with limited oversight from manager while demonstrating leadership skills in managing projects from concept to completion.
  • Develop process flows to describe and lay out logical operational steps.
  • Coaching, reviewing and delegating work to lower-level professionals.
  • Evaluate current systems and recommended improvements, ensuring optimal performance levels were maintained.

HR Systems Program Manager

Vontier
Remote, Remote
09.2021 - 06.2022
  • Orchestrated the implementation of new performance management process within SAP SuccessFactors for approximately 5,000 employees worldwide, resulting in enhanced employee engagement and productivity.
  • Spearheaded successful launch of LinkedIn Learning, an innovative platform that empowers employees with continuous learning opportunities, contributing to professional growth and organizational success.

Employee & HR Services Manager

The MENTOR Network
Remote, Remote
12.2015 - 07.2021
  • Oversaw HR Services Center relating to HR transactions and tier 1 support for ~37k employees.
  • Provided necessary training to corporate and HR field staff regarding HR procedures.
  • Developed, distributed, and administered Human Resources processes and procedures related to employee tracking and status changes.
  • Served as primary point of contact for processing mass employee changes and acquisitions for entire Network.
  • Participated in implementing first Manager Self-Service system.
  • Participated in implementing Dayforce.

HR Services Supervisor

The MENTOR Network
North Andover, Massachusetts
08.2012 - 12.2015
  • Led and supervised team of 5 HR Service Representatives, overseeing recruitment, training, performance planning, attendance tracking, scheduling, and appraisals.
  • Managed mass updates, including pay changes, job changes, and FLSA-related adjustments for organization of ~30K employees.
  • Collaborated closely with Sr. HR Services Director and HR VP, contributing to high-priority projects, strategic plans, and departmental objectives.
  • Played a crucial role in the successful implementation of organization’s applicant tracking system (Taleo).
  • Cultivated and sustained strong collaborative partnerships with payroll and Shared Services staff, ensuring seamless coordination and shared success.

Lead HR Services Representative

The MENTOR Network
North Andover, Massachusetts
02.2011 - 08.2012
  • Supervised HR Shared Service Center, overseeing smooth processing of various employee transactions such as new hires, status changes, and terminations for organization of ~27K employees.
  • Attained outstanding compliance with quality control reviews and SOx requirements, ensuring precision and adherence to regulatory standards.
  • Diligently monitored transaction queues to uphold real-time entry compliance and meet payroll cycles and deadlines.
  • Collaborated seamlessly with HR Director to instill team-wide dedication to providing exceptional customer service across entire Network.

HR Shared Services Representative

The MENTOR Network
North Andover, Massachusetts
02.2010 - 02.2011
  • Acted as central contact for HR inquiries spanning all organizational levels.
  • Provided outstanding customer service, offering swift support to both employees and HR personnel while adhering to proper escalation procedures.
  • Proactively identified opportunities for operational improvements, offering timely recommendations.
  • Fostered collaborative relationships with counterparts in Shared Service Center, IT, Payroll, and HR teams across the Network.
  • Achieved compliance with stringent quality control reviews and maintained adherence to SOx requirements.

Skills

  • HR Shared Services Leadership

  • HRIS and HR Technologies

  • Data Analysis and Trend Identification

  • Team Management and Development

  • US Compliance and Regulatory Adherence

  • Project Management

  • Cross-functional Collaboration

  • Employee Engagement and Experience

Software

Absorb (LMS)

Dayforce (HCM)

LinkedIn Learning

SAP SuccessFactors (HXM)

ServiceNow

SharePoint

Oracle (HCM)

Taleo (ATS)

Timeline

HR Systems Program Manager

Vontier
09.2021 - 06.2022

Employee & HR Services Manager

The MENTOR Network
12.2015 - 07.2021

HR Services Supervisor

The MENTOR Network
08.2012 - 12.2015

Lead HR Services Representative

The MENTOR Network
02.2011 - 08.2012

HR Shared Services Representative

The MENTOR Network
02.2010 - 02.2011

Lead HR Systems Analyst

Vontier
6 2022 - Current

Similar Profiles

CREATE PROFILE
Lissette EspinalHuman Resources