Lissette Eusebio
Bronx
Summary
Professional with strong administrative expertise, prepared to support high-level executives through effective organization, communication, and problem-solving skills. Adept at managing schedules, coordinating meetings, and handling confidential information. Recognized for fostering team collaboration and adapting to changing needs to achieve results. Dependable in maintaining efficiency and professionalism in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant to the Executive Director
U.O.T.S, INC.
10.2019 - 07.2023
- Managed executive calendar, scheduling appointments and coordinating meetings with stakeholders.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Prepared comprehensive reports and presentations for Executive Director's strategic planning sessions.
- Streamlined office operations by implementing new administrative procedures to enhance efficiency.
- Oversaw travel arrangements for the Executive Director, optimizing itineraries for time efficiency.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
- Volunteered to help with special projects of varying degrees of complexity.
Passport Officer/Quality Assurance
VFSGLOBAL
03.2019 - 08.2019
- Responsible for scanning received UPS and FEDEX packages into VFS tracking system.
- Opened packages and organized applications according to category and priority.
- Scanned passports and required documents into VFSUK portal according to visa type.
- Pulled approved visa applications to be distributed to printing department.
- Prepared approved visa to be shipped back to clients.
Temporary Bilingual Clinical Services Assistant
ArchCare
09.2018 - 03.2019
- Worked with clinical services department to book initial, routine and bi-annual health assessments for plan members.
- Daily use of MS Outlook and Excel for calendar updates and daily communication with team of 16 nurses.
- Verified active Power of Attorney and Release of Information, HIPAA forms for third party inquiries.
- Reviewed all forms received from members to ensure completion before disbursing to appropriate departments.
- Provided in depth descriptions of all health assessment related inquiries.
- Updated case notes using internal portal with complete assessment workbooks, demographic updates and new service requests.
- Daily communication with Case Management department conducting follow up end outreach as needed.
- Outreach during open enrollment season to assigned caseload of 50 active members.
Bilingual Client Services Representative
Metroplus Health Plan, HHC
01.2014 - 01.2016
- Acted as key liaison and service representative for all provider and consumer inquiries.
- Responded to all claim inquiries from provider site personnel inclusion physicians, clinical staff and site administrators.
- Coordinated and tracked appropriate problem resolution activities with plan personnel in other departments (i.e., claims, utilization management.)
- Managed and ensured appropriate follow-up and closure for all inquiries.
- Daily interaction with iMAX, Metroplus TXEN and E-PACES systems.
- Performed claim adjustments to correct erroneous payments (overpayments/underpayment)
- Conducted New Member Orientations via telephone on a monthly basis.
Bilingual Field Enrollment Counselor/Outreach Specialist
Maximus, Inc.
01.2013 - 01.2014
- Independently administered the education and enrollment of Medicaid beneficiaries into Managed Care Plans for the New York State Department of Health (NYSDOH) and select New York Local District Social Service agencies (LDS)
- Responsible for travel to designated sites in Manhattan, Brooklyn and The Bronx as needed.
- Mastered operation systems such as Internal Standardization Organization and MAXIMUS Enrollment Broker
- Accurately gather and record client medical and insurance information into HRA enrollment portal in compliance with HIPAA regulations
- Made outbound calls to health care providers to confirm Managed Care plan affiliation upon client enrollments.
- Conducted daily one on one and group PowerPoint presentations to bilingual Medicaid consumers.
Bilingual Outreach Coordinator/SLE Proctor
Atrium Staffing
01.2012 - 01.2013
- Acted as the first point of contact for prospective students to the school via cold calling.
- Responsible for recruiting and scheduling career planning sessions between admissions representatives and prospective students
- Managed schedule of appointments and update student information and enrollment process using CampusVue, Excel and Outlook and provided administrative support to entire admissions department.
- Administered and proctor admissions assessments and record scores into appropriate system in a timely manner.
- Met with 10-15 prospective students without diplomas on a weekly basis to assist with GED application process and scheduled testing/class dates at appropriate facilities.
- (contract positions)
Part Time E-Commerce Sales/Operations
Gucci Group America
01.2010 - 01.2012
- Drove online sales to help company meet multimillion dollar monthly goals.
- Contacted individual boutiques for charge/send.
- Operated CRM system, payment gateway and fraud prevention.
- Assisted clients with online order problems, kept logs of website issues and reported to proper corporate channels.
- Provided bilingual customer service to Spanish speaking clientele.
Education
Associate of Arts - Fashion Merchandising and Retailing
University of Bridgeport
Bridgeport, CT05.2012
Skills
- Office administration
- Office management
- Detail-oriented data management
- Staff management
- Schedule management
- File management
- Advanced MS office suite
- Filing and data archiving
- Calendar management
- Multi-line phone proficiency
- Research
- Meeting planning
- Expense reporting
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant to the Executive Director
U.O.T.S, INC.
10.2019 - 07.2023
Passport Officer/Quality Assurance
VFSGLOBAL
03.2019 - 08.2019
Temporary Bilingual Clinical Services Assistant
ArchCare
09.2018 - 03.2019
Bilingual Client Services Representative
Metroplus Health Plan, HHC
01.2014 - 01.2016
Bilingual Field Enrollment Counselor/Outreach Specialist
Maximus, Inc.
01.2013 - 01.2014
Bilingual Outreach Coordinator/SLE Proctor
Atrium Staffing
01.2012 - 01.2013
Part Time E-Commerce Sales/Operations
Gucci Group America
01.2010 - 01.2012
Associate of Arts - Fashion Merchandising and Retailing
University of Bridgeport
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