Lissette Hadley
Pembroke Pines,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Outside Sales Associate
ABC Supply Co. Inc.
04.2016 - 03.2024
- Regularly monitored sales performance against established goals, making adjustments as needed to ensure consistent achievement of targets throughout the year.
- Enhanced customer satisfaction by promptly addressing concerns and finding effective solutions to problems.
- Increased sales revenue by cultivating strong relationships with clients and identifying their needs.
- Achieved higher levels of customer trust by providing accurate product knowledge along with excellent communication skills.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Office Manager
Brilliant Of Hollywood, Inc.
09.2008 - 03.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Design Assistant/Project Manager
Arnold Schulman Design Group, Inc.
01.2002 - 06.2008
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Ordered samples from vendors to handle presentation creation activities.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Associate of Arts -
American Intercontinental University
Weston, FL. High School Diploma -
Sheridan Hills Christian School
Hollywood, FL. 06.2000
Skills
- Customer Service
- Problem-Solving
- Multitasking ability
- Motivated Team Player
- Goal-Oriented
- Computer Skills
- Relationship cultivation
- Positive outlook
- Phone and Email Etiquette
- Client Relationship Development
- Superior organizational skills
- Cold-calling
Languages
English
Spanish
Timeline
Outside Sales Associate
ABC Supply Co. Inc.
04.2016 - 03.2024
Office Manager
Brilliant Of Hollywood, Inc.
09.2008 - 03.2016
Design Assistant/Project Manager
Arnold Schulman Design Group, Inc.
01.2002 - 06.2008
Associate of Arts -
American Intercontinental University
High School Diploma -
Sheridan Hills Christian School