Lissette Martinez Gonzalez
Exeter,PA
Summary
Accomplished leader with a proven track record at The Home Depot RDC, enhancing warehouse efficiency and team productivity. Expert in quality assurance and team management, I excel in optimizing operations and exceeding performance goals. Skilled in fostering relationships and developing skills, I drive results through effective team leadership and multitasking. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator
The Home Depot RDC
05.2023 - Current
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Customer Service Lead
Intouch CX
02.2020 - 11.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Crew Trainer
Buffalo Wild Wings
10.2015 - 04.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Medical Coding And Billing - Medical Insurance Coding
DeVry University
Downers Grove, IL10.2024
GED -
Adult Learning Center Osceola
Kissimmee, FL05.2016
Skills
- Team Management
- Quality Assurance
- Team coaching
- Production goal setting
- Skill Development
- Product Knowledge
- Relationship Building
- Team Leadership
- Multitasking and Organization
- Administration and Operations
Accomplishments
- Supervised team of 18-32 staff members.
- Promoted to Team leader within 6 months of employment for displaying outstanding enthusiasm and resolving challenging situations.
Additional Information
Volunteer at local non-profit organizations-
The Backpack Program
CEO/Weinberg Food Bank
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Forklift Operator
The Home Depot RDC
05.2023 - Current
Customer Service Lead
Intouch CX
02.2020 - 11.2023
Crew Trainer
Buffalo Wild Wings
10.2015 - 04.2020
Medical Coding And Billing - Medical Insurance Coding
DeVry University
GED -
Adult Learning Center Osceola