Lissette McGhee
Lawrenceville,Georgia
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
- Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
- Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
- Proactive working at home with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
- Motivated Customer Service Representative with over 2-3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
- Friendly Customer service skills with 3-5 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
- A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote
Department Of Community Affairs
04.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Application for housing and rental subsidy program
- Cultivate relationships with landlords and property managers to collect required documents, review leases prepared and necessary information and verification.
- Interviewed potential clients, collecting personal information to determine eligibility for rental assistance
- Connected individuals with relevant community resources and coordinated referrals such as the conflict resolution, HUD regulations, and tenants rights.
Customer Service Representative
Home Depot
07.2015 - 03.2022
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2005
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Training development aptitude
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Technical Support
- Strong communication skills
- Administrative support
- Receiving support
- Good listening skills
- Multi-line phone talent
- Retail store support
- Adaptability
- Focus
- Great motivation
- Leadership
- Critical thinking
- Sales expertise
- Order Fulfillment
Certification
- Certified Notary Public Gwinnett County -
Timeline
Remote
Department Of Community Affairs
04.2022 - Current
Customer Service Representative
Home Depot
07.2015 - 03.2022
High School Diploma -
South Dade Senior High School
- Certified Notary Public Gwinnett County -
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