LISSETTE MEJIA
Lynn,MA
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual and efficient employee known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
LD DRIVER
Omnicare, CVS Health
09.2021 - Current
- Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
- Collaborated with dispatchers to effectively manage daily schedules and prioritize deliveries based on urgency.
- Achieved efficient project management by coordinating tasks and personnel for timely completion.
- Contributed to successful project completion by monitoring progress and adjusting plans as needed.
- Established a positive working environment by fostering teamwork among staff members and promoting open communication channels among all parties involved in the project.
- Trained new team members on site policies and procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Resolved issues among team members to keep employees on task.
Customer Service Representative
Lynn Shelter Association
02.2013 - 07.2018
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Handled escalated situations, successfully deescalating situations while finding solutions to meet client expectations.
- Educated customers about available services and programs
- Responded to customer requests for programs, services, and company information.
HR Coordinator
Patient Care Solutions
11.2016 - 02.2018
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Education
High School Diploma -
LYNN VOCATIONAL TECHNICAL INSTITUTE
Lynn, MA06.2002
Skills
- Conflict resolution abilities
- Teamwork and collaboration
- Problem-solving capabilities
- Organizational skills
- Dispatch Communication
- Positive Attitude
- Fluent in SPANISH
Languages
Spanish
Native or Bilingual
Timeline
LD DRIVER
Omnicare, CVS Health
09.2021 - Current
HR Coordinator
Patient Care Solutions
11.2016 - 02.2018
Customer Service Representative
Lynn Shelter Association
02.2013 - 07.2018
High School Diploma -
LYNN VOCATIONAL TECHNICAL INSTITUTE