LISSETTE OCON
Summary
With over 15 years of experience in healthcare, leading teams, and departments. I excel at implementing strategies that meet business objectives, including meeting daily census goals and sustained productivity of over 100%. My expertise in process improvement and project management have allowed smooth and efficient day-to-day operations. Dynamic, flexible, and a "can do" attitude, with a strong work ethic and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nurse Manager
Loyola University Medical Center (Gottlieb)
10.2024 - Current
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Managed forty nurses and nursing activities in two units of the hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Clinical Manager (Intake Supervisor)
Ascension Health System
03.2022 - 10.2024
- Oversee the alignment of clinical operations resulting in an increase in efficiency in the admissions department
- Designed, implemented, and enhanced patient intake, leading to a stronger and more streamlined admission process
- Spearhead and oversee projects including a new EMR system and insurance verification process for multiple payers, including Medicare, Medicaid, and commercial insurances
- Achieve weekly, monthly, and quarterly goals in accordance with targets in admissions, patient satisfaction initiatives, and quality metrics
- Data analytics reporting to ensure that quality and patient experience metrics are met, and productivity is greater than 100%
- Support and knowledge of the standards and state regulations of governing bodies such as The Joint Commission and IDPH
- Research and implement current best practices for patient care and quality improvement initiatives
- Ability to think critically, problem solve, and prioritize effectively to ensure a constant patient admission flow
- Successful recruitment of clinical and non-clinical team members and comprehensive training
- Employee engagement and retention initiatives that continuously encourages excellence and commitment to the company’s mission, vision, and values
- Individual and group meetings for staff retention, development, and support
- Continual partnership and collaboration with key stakeholders to ensure alignment to the mission of Ascension and ensure program growth
- Analyze opportunities for growth to increase volume and revenue
- Collaboration with leadership, including Vice president and Directors for the continual improvement of clinical operations, such as patient experience, quality, safety metrics, and process improvement
- Oversee coordination of care to ensure a smooth, safe, and seamless transition to a post-acute entity
- Develop and manage department targets for admissions, census, and revenue increase
- Strategic planning to ensure that daily needs are met with staffing, case loads, and patient specific needs
Registered Nurse
Ascension Health System
12.2020 - 03.2022
- Float nurse: Telemetry, neurology, cardiology, med surg
- Monitor, follow plan of care, and assess patient and carry out nursing orders
- Communicate patient condition to the hospitalist and healthcare team
- Admit and discharge patients
- Clinical skills: medication administration (IV, IVPB, IV drips, PEG tube, insulin, heparin), IV starts, enemas, urinary catheterizations, suction, dressing changes, wound care and wound care assessment, tube feeding, trach care, blood draw, blood administration, drainage bag system
Registered Nurse
Northshore University Health System
10.2019 - 11.2020
- Monitor, document, and follow plan of care
- Assess patient and carry out nursing orders
- Provided care to stroke and med surg patients
Executive Assistant
Altamed Health Services
10.2018 - 07.2019
- Provided support to the VP of Operations and Medical Director
- Managed their calendars, made travel arrangements, and supported their day-to-day functions
- Coordinated retreats, meetings, and employee engagement activities
- Collaboration and communication with key leaders and stakeholders to ensure that day to day operations and goals are met
- Supervision of administrative assistants to ensure that tasks are completed
Executive Assistant (Seasonal)
Ascension Health System
06.2017 - 08.2018
- Credentialed physicians and allied health professionals
- Updated physician license records and demographic information
- Prepared and transcribed meeting minutes for department meetings
- Scheduled and assisted with physician interviews
Office Generalist
ALC Home Health
04.2015 - 03.2017
- Managed multi-line phone system
- Obtained home health orders and ordered medical supplies for nursing staff
- Trained and supervised the receptionist and office generalist
Administrative Assistant II
Journeycare
02.2008 - 02.2015
- Provided office support to the 12-member team and 450+ patients and families
- Managed the schedule of the Director of Palliative care and Nurse Practitioners
- Scheduled appointments and made patient referrals to outside agencies
- Supervise and oversee the day-to-day tasks of other administrative assistant and volunteer workers
Education
MSN - Nurse Executive
Northwest Missouri State University
12.2026
BSN -
Aspen University
01.2023
ADN - undefined
College of Dupage
01.2018
Skills
- Proficient in Microsoft Office
- Electronic medical record systems expertise
- Effective written and verbal communication
- Workflow optimization
- Payroll Processing
- Project Management
- Patient education and advocacy
- Department management
- Budget management
- Patient counseling
- Electronic charting skills
- Nursing team oversight
- Deadline management
- Hiring and terminations
- Staff development
- Corrective action implementation
- Quality assurance
- Conflict management
- Staff coaching and mentoring
- Performance improvement
- Quality improvement
Certification
- Registered Nurse
- State of IL
- Lic No. 041.469139
- BLS Provider
- American Heart Association
- Issued 2024
- NIHSS Stroke Scale
- NIHSS Certified
- Issued 2019
Timeline
Nurse Manager
Loyola University Medical Center (Gottlieb)
10.2024 - Current
Clinical Manager (Intake Supervisor)
Ascension Health System
03.2022 - 10.2024
Registered Nurse
Ascension Health System
12.2020 - 03.2022
Registered Nurse
Northshore University Health System
10.2019 - 11.2020
Executive Assistant
Altamed Health Services
10.2018 - 07.2019
Executive Assistant (Seasonal)
Ascension Health System
06.2017 - 08.2018
Office Generalist
ALC Home Health
04.2015 - 03.2017
Administrative Assistant II
Journeycare
02.2008 - 02.2015
ADN - undefined
College of Dupage
MSN - Nurse Executive
Northwest Missouri State University
BSN -
Aspen University
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