Lissette Osorio
Allentown,PA
Summary
Seeking to obtain a medical position that will enhance my skills and will utilize my education for the health care environment while serving patients.
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Packaging tech/Pharmacy Tech
Thermo Fisher Scientific
Allentown, USA
11.2024 - Current
- Wear appropriate gowning for operating rooms
- Label vials, syringes, sachets, boxes
- Packing vials, syringes, sachets in boxes
- Help room leaders verify tamper seals
- Help get supplies needed for shippers or room
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Pharmacy technician/Adherence medication
Pharmerica
Bethlehem, USA
07.2024 - 11.2024
- Fill/Pack prescriptions in blister packs
- Pull medications from shelves
- Handling all types of monetary tender
- Keep pharmacy cleaned and organized
Pharmacy technician/Adherence medication
Centene Corporation
Remote
04.2024 - 06.2024
- Answering inbound and making outbound calls from and to members, providers, pharmacies
- Noting the adherence conversations onto member’s profile
- Go on “ready” mode on a software called Cisco Finesse and before accepting the call, do your research with the member and gather all the information you need so that when the call is accepted you’re able to help them
Pharmacy technician
CVS health
Rochester Hills, USA
07.2023 - 03.2024
- Filled prescriptions and pulled medications from shelves
- Answered calls and contacted patients and doctor’s offices
- Handled all types of monetary tender and maintained a clean and organized pharmacy
- Scanned prescriptions and typed them up for patient pick up
Pharmacy Technician
Specialty Rx
Ridgefield Park, USA
01.2023 - 06.2023
- Working remotely from home
- Receive calls from facilities regarding refills for patients
- Calling, emailing, faxing facilities to get clarifications on the orders we receive for patients
- Refilling medication and sending them out for processing
- Providing courteous customer service
- Clearing clarifications from the queue
- Clearing the orders we receive from triage and sending them into their appropriate teams
- Answering emails the facilities send accordingly
Pharmacy Technician
Hoboken Family Pharmacy
Hoboken, USA
09.2022 - 12.2022
- Fill prescriptions
- Pull medications from shelves
- Make doctor calls
- Answer calls
- Call patients
- Ring customers up
- Handling all types of monetary tender
- Scan orders and put them away
- Keep pharmacy cleaned and organized
- Provide customer service
- Scan prescriptions and type them to get them ready for patients
- Put prescriptions that are ready away in corresponding bin
Pharmacy Technician
CVS Specialty
Fairfield, USA
09.2021 - 09.2022
- Filled prescriptions and pulled medications from shelves
- Scan prescriptions
- Replenish and making sure work stations are cleaned and organized
- Help pack prescriptions
Assistant City Carrier
USPS
Closter, USA
05.2021 - 09.2021
- Prepared mail in sequence of delivery for optimal productivity.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Secured envelopes and parcels in mailboxes or on doorstep.
- Maintained records of all pickups and deliveries made throughout the day.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered various types of mail on routes according to strict timelines.
- Adhered strictly to Postal Service regulations concerning safe handling of hazardous materials.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained receipts for registered and certain insured mail.
- Safely operated mail delivery vehicle or walked on foot.
- Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
- Delivered mail to residences and commercial customers outside of city limits along established postal route.
- Followed security protocols when delivering large amounts of cash or other valuable items.
- Provided excellent customer service by answering questions about postal services, policies, and procedures.
- Reported changes in address information or special instructions from customers immediately to supervisor.
- Took outgoing mail from customers by hand and obtained letters from boxes.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Pharmacy Technician
Montclair Pharmacy
Upper Montclair, USA
02.2021 - 06.2021
Pharmacy Technician/Shift Lead
Walgreens
Elmwood Park, USA
08.2019 - 01.2021
- Filled prescriptions and pulled medications from shelves
- Answered calls and contacted patients and doctor’s offices
- Scanned prescriptions and typed them up for patient
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Organized work areas so that everything was easily accessible when needed.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Operated cash registers to accept payments from customers.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Restocked shelves with new supplies of medications as needed.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Trained new employees on company policies, procedures, and job duties.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Ensured that all safety protocols were followed at all times.
- Supervised and led employees to maintain productivity and customer service levels.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Reinforced rules to promote superior employee performance.
- Reviewed daily sales reports and monitored financial performance metrics.
- Identified needs of customers promptly and efficiently.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Collaborated with management to set performance goals and evaluate progress.
Packer
Net-a-Porter
Mahwah, USA
12.2018 - 02.2019
- Restocked boxes and any other supplies as needed
- Folded and packed items properly in corresponding boxes with black tissue paper
Pack/Pick
Amazon.com Fulfillment Center
Breinigsville, USA
11.2014 - 01.2016
Front Desk/Medical Assistant
St. George’s Clinic
Bayonne, USA
09.2013 - 09.2014
- Performed administrative duties including phones, scheduling, scanning documents and collecting patient’s co-payments
- Verified referrals, authorizations and pre-certifications
- Performed EKGs, ABI, PVRs, Sleep Study, Holter Monitor and Pulmonary Function tests
- Vital signs including blood pressure, weights and measurements as well as the patient history
Education
AAS-Associate Degree - Health Science
Eastwick College
Hackensack, NJ04.2021
Medical Assistant Certificate -
Eastwick College
Hackensack, NJ01.2014
Skills
- EKG
- HIPAA/OSHA
- Basic Pharmacology
- Microsoft Office
- Medical Insurance
- Vital Signs
- Urinalysis
- Licensed Pharmacy Technician
- Patient Escort
- E-Medsys Practice One
- Glucometer
- Phlebotomy
- BCLS
- EMR Knowledgeable
- PFT
- ABI/PVR
- Patient Scheduling
- Referrals
- Sleep Study
- Holter Monitor
- CPR Certified
- Emar
- Proper labeling
- Labeling accuracy
- Confidentiality and HIPAA
- Resolving customer issues
- Insurance verification
- Answering customer questions
- Patient confidentiality
- Pharmacy law compliance
- Pharmacy ethics
- FDA and HIPAA compliance
- FDA drug safety guidelines
- Prescription filling
- Medication dispensing
- Processing payments
- Proper labeling procedures
- Medication labels
- OTC recommendations
- Medicare and medicaid process
- Stocking shelves
- Supply restocking
- Labeling prescriptions
- Point of sale systems proficiency
- Pharmacy operations
Languages
Bilingual English/Spanish
Medicalskillsandqualifications
- EKG
- HIPAA/OSHA
- Basic Pharmacology
- Microsoft Office
- Medical Insurance
- Vital Signs
- Urinalysis
- Licensed Pharmacy Technician
- Patient Escort
- E-Medsys Practice One
- Glucometer
- Phlebotomy
- BCLS
- EMR Knowledgeable
- PFT
- ABI/PVR
- Patient Scheduling
- Referrals
- Sleep Study
- Holter Monitor
- CPR Certified
- Emar
Timeline
Packaging tech/Pharmacy Tech
Thermo Fisher Scientific
11.2024 - Current
Pharmacy technician/Adherence medication
Pharmerica
07.2024 - 11.2024
Pharmacy technician/Adherence medication
Centene Corporation
04.2024 - 06.2024
Pharmacy technician
CVS health
07.2023 - 03.2024
Pharmacy Technician
Specialty Rx
01.2023 - 06.2023
Pharmacy Technician
Hoboken Family Pharmacy
09.2022 - 12.2022
Pharmacy Technician
CVS Specialty
09.2021 - 09.2022
Assistant City Carrier
USPS
05.2021 - 09.2021
Pharmacy Technician
Montclair Pharmacy
02.2021 - 06.2021
Pharmacy Technician/Shift Lead
Walgreens
08.2019 - 01.2021
Packer
Net-a-Porter
12.2018 - 02.2019
Pack/Pick
Amazon.com Fulfillment Center
11.2014 - 01.2016
Front Desk/Medical Assistant
St. George’s Clinic
09.2013 - 09.2014
AAS-Associate Degree - Health Science
Eastwick College
Medical Assistant Certificate -
Eastwick College