Lissette Perez
Springfield,MA
Overview
15
15
years of professional experience
Work History
Surgical Scheduler
Baystate Health
05.2023 - Current
- Reached out to patients to confirm arrival times and convey procedures.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Representative III
Baystate Health
01.2022 - 04.2023
- Trained new staff on filing, phone etiquette and other office duties.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Resolved customer complaints using established follow-up procedures.
- Used Centricity Business to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Worked effectively in fast-paced environments.
Patient Service Representative
Fenway Health
10.2008 - 12.2022
- Trained new staff on filing, phone etiquette and other office duties.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Resolved customer complaints using established follow-up procedures.
- Used Centricity Office to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
West Roxbury High
West Roxbury, MA06.2002
Skills
- Schedule Coordination
- Medical Terminology
- Customer Service
- Appointment Scheduling
- Clerical Support
- Verifying insurance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surgical Scheduler
Baystate Health
05.2023 - Current
Patient Service Representative III
Baystate Health
01.2022 - 04.2023
Patient Service Representative
Fenway Health
10.2008 - 12.2022
High School Diploma -
West Roxbury High
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