LISSETTE ROBLES
Summary
Dedicated Social Worker offering 3 years of investigation abuse and neglect. Offering comprehensive background in social services and strong communication skills, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Compassionate and qualified child services professional well-versed in child abuse, neglect and safety concerns. Able to engage the toughest clients in order to conduct an investigation to ensure child safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Protective Services Worker
The County Of San Diego
04.2021 - Current
- Investigates child abuse and neglect allegations by interviewing and counseling parents, children, and adolescents, analyzing information and data collected, determining degree of danger and risk of future abuse and neglect, determining if removal of the child from the home is necessary, and conducting time sensitive investigations per court order or in compliance with State of California law.
- Provides intervention services pertaining to children and families as deemed appropriate.
- Provides verbal and written recommendations, in regard to the case planning for children, to representatives of the juvenile court, family court, residential treatment centers/programs, and other agencies.
- Facilitates family reunification by monitoring behavior and progress displayed by family members, interacting with family members to provide encouragement and support, and provide services so that children may be successfully reunified with their parents; documents family reunification and maintenance steps by writing progress reports and case plans that serve as legal documents or court orders.
- Prepares appropriate case plans with parental input, as per court orders or voluntary services, by using the automated CWS/CMS system, and submits such plans to the assigned supervisor and courts for approval. Uses automated case management (CMS/CWS) systems to write status reports and document actions pertaining to assigned cases.
- Evaluates the actions or behavior of parents, children, and other persons associated with cases and determines the need for appropriate individual or family educational or counseling programs such as parenting skills, drug testing, substance abuse, or other educational/counseling programs.
- Conducts permanency and long term planning, such as foster care, guardianship, or adoption, for children who have been removed from homes or placement facilities.
- Places children in homes of family and non-family members, foster homes, and residential treatment centers. Monitors the behavior and well-being of children who have been placed in foster homes and residential treatment centers.
- Arranges in-home services to facilitate the placements of children by contacting CFWB employees assigned to the Intensive Family Preservation Program (IFPP) and contacting representatives of contracted agencies and community-based organizations; and may initiate referrals on behalf of clients.
- Serves as a member of teams consisting of professionals from law enforcement agencies, medical agencies, and other outside agencies organized to discuss cases/referrals/investigations, develop or revise policies and procedures, perform process improvements, or enhance collaborative efforts.
- Researches the availability of foster homes by contacting CFWB employees who handle placement coordination, reviewing lists of available foster homes, and making contacts with resources/persons.
- Conducts assessments of homes belonging to relatives or non-related extended family members to ensure that homes are appropriate for children who have been removed from their homes.
- Provides courteous, high quality service to members of the public by personally responding to requests for service or making appropriate referral.
- Improved child safety by conducting thorough assessments and investigations of reported cases.
- Collaborated with multidisciplinary teams for comprehensive case management and optimal outcomes.
- Conducted home visits to assess living conditions, family dynamics, and safety concerns for children in care.
- Provided crisis intervention services to address immediate safety concerns or emergencies involving at-risk children or families.
Alternatives to Detention Case Manager
Social Advocate For Youths San Diego
09.2019 - 03.2021
- ATD provides detention alternatives to low-risk juvenile offenders to successfully transition out of the Juvenile Justice system and avoid recidivism
- Youth and their families receive the resources needed to navigate the juvenile justice system and address the needs underlying the youth's arrest
- Risk Assessment
- Intensive Case Management and Family Services
- Non-Secure Shelter (Cool Bed Services)
- Case Advocacy
- Family Conflict Mediation
- Crisis Intervention
- Drug and Alcohol Prevention
- Academic Enhancement
- Community Service Opportunities
- Home and School Visitations
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Federal Case Manager
Core Civic
12.2017 - 09.2019
- Participate in the intake process by collecting, organizing, and analyzing information about individuals
- Provide direct casework services for social involvement, health needs, and community life to inmates/residents
- Prepare and collaborate on various reports and develop case presentations on assigned inmates/residents
- Coordinate appropriate programming, resources, and services for social development and in preparation for inmates/residents transition or release into the community
- Serving as the point of contact in absence of the Unit Manager, when applicable.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
- Strengthened relationships between community corrections and local law enforcement agencies through regular communication and information sharing efforts.
- Implemented crisis intervention strategies during critical incidents involving offenders or their families, prioritizing safety while seeking resolution.
Education
Bachelor of Science in Criminal Justice Administration and Security -
UNIVERSITY OF PHOENIX
San Diego, CA03.2016
Associate of Science in Criminal Justice -
KAPLAN COLLEGE
Chula Vista, CA02.2013
High School Diploma -
Clairemont High School
San Diego, CA06.2010
Skills
- Case Management
- Microsoft Office
- Problem solving
- Documentation
- Counseling
- Management
- Driving Experience
- Child Advocacy
- Cultural Competency
- Behavioral assessment
- Client Advocacy
- Structured Decision Making (SDM) tools knowledge
- Multitasking
- De-Escalation Techniques
- Adaptability and Flexibility
- Trauma Informed Care Framework
- Active Listening
- Community Referrals
- Home visits
- Conducting interviews
Certification
CPR/ Infant CPR/ First Aid
Languages
Spanish
Native or Bilingual
Timeline
Protective Services Worker
The County Of San Diego
04.2021 - Current
Alternatives to Detention Case Manager
Social Advocate For Youths San Diego
09.2019 - 03.2021
Federal Case Manager
Core Civic
12.2017 - 09.2019
Bachelor of Science in Criminal Justice Administration and Security -
UNIVERSITY OF PHOENIX
Associate of Science in Criminal Justice -
KAPLAN COLLEGE
High School Diploma -
Clairemont High School
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