Summary
Overview
Work History
Education
Skills
Timeline
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Lissette Rocha-Permenter

Tampa,FL

Summary

Adept at enhancing operational efficiency and workplace safety, my tenure at Amazon and Olin Mott Auto showcases a proven track record in process improvement and team collaboration. Leveraging skills in troubleshooting and preventive maintenance, I've driven significant advancements in productivity and equipment reliability, embodying a blend of technical expertise and a commitment to excellence.

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced OBDA proficiency, troubleshooting and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

6
6
years of professional experience

Work History

Process Assistant

Amazon
08.2021 - Current
  • Worked closely along side support teams to assist in troubleshooting OBDA as will as providing feedback and developing standard work for new technology including proteus, cardinal and robins.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems relating to OBDA.
  • Served as a reliable warehouse management point of contact regarding MHE-related concerns, providing valuable input for process improvement strategies.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization. Assisted in optimizing workflow processes, increasing overall productivity levels within the warehouse.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in software development projects by providing daily feedback and contributing to release of innovative applications.
  • Identified, recommended and assisted in operational changes to existing processes to improve accuracy, efficiency, and quality service.
  • Mentored T1 team members on proper process execution techniques and self troubleshooting for OBDA, helping them develop valuable skills that translated into self troubleshooting processes for increased productivity and reduced downtime.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Improved project outcomes, meticulously documenting development phases.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Contributed to warehouse cost reduction initiatives by identifying areas for improvement in MHE usage practices, ultimately minimizing waste.
  • Maintained forklift by troubleshooting breakdowns, performing preventive maintenance and conducting routine pre and post inspections.
  • Moved levers and controls to operate lifting devices such as forklifts, lift beams and swivel-hooks.
  • Utilized daily production sheets and work tickets to record number of units handled and moved.
  • Maintained a clean and organized work area, promoting an efficient workspace conducive to increased productivity levels.
  • Delivered optimal results under pressure by efficiently managing multiple tasks simultaneously, prioritizing effectively according to business needs.
  • Exhibited strong problem-solving skills during challenging situations involving tight schedules or complex material handling tasks.
  • Conducted thorough pre-operational equipment inspections, identifying potential hazards and maintaining a safe working environment.
  • assisted in performing routine maintenance on MHE equipment, extending its operational life and minimizing downtime.
  • Demonstrated exceptional attention to detail when handling fragile or high-value items during transportation processes, ensuring minimal damage occurrences.
  • Increased system uptime by monitoring performance metrics and addressing potential issues proactively.
  • Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
  • Reduced equipment failures through implementation of preventive maintenance schedules.
  • Supported continuous improvement efforts within the warehouse by actively participating in training sessions focused on enhancing MHE operation skills.
  • Reduced accidents and injuries by strictly adhering to safety protocols during MHE operations.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems relating to OBDA.

Apprentice Automotive Mechanic

Olin Mott Auto
08.2018 - 08.2021
  • Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
  • Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
  • Provided excellent customer service, explaining technical information in layman''s terms when necessary.
  • Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
  • Assisted in diagnosing complex issues with vehicles, streamlining the repair process.
  • Reduced vehicle downtime for clients by completing repairs accurately and efficiently.
  • Utilized diagnostic tools to accurately identify issues with vehicles, leading to faster resolution and improved customer satisfaction.
  • Continuously expanded knowledge through ongoing training sessions and workshops within the industry.
  • Enhanced shop efficiency by maintaining a clean and organized workspace, ensuring quick access to tools and equipment.
  • Stayed up-to-date on emerging trends in automotive technology, applying new techniques when applicable.
  • Adhered strictly to safety protocols while performing repairs, minimizing potential risks to self and others in the workshop environment.
  • Developed troubleshooting skills by working alongside experienced technicians during challenging repair projects.
  • Increased overall shop productivity by assisting team members with their work when possible.
  • Mastered the use of specialized tools and equipment, ensuring precision and accuracy during complex repair tasks.
  • Helped maintain inventory levels for parts and supplies, ensuring availability for timely repairs.
  • Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
  • Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
  • Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
  • Dismantled faulty assemblies to repair or replace worn or damaged parts.
  • Used wrenches and hoists to remove units such as engines and transmissions.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

Education

High School Diploma -

Gaither High School
Tampa
05-2021

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Attendance tracking
  • Process flows
  • Process improvement
  • Process analysis
  • Schedule coordination
  • Data entry
  • Cross-functional collaboration
  • Quality assurance
  • Metrics tracking
  • Operational support
  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Preventive Maintenance
  • Brake systems
  • Heavy equipment repair
  • Mechanical systems
  • Tire services
  • Diagnostics
  • Auto and engine repair
  • Belt and hose replacements
  • Gasket and seal replacements
  • Workplace safety
  • Fluid exchanges
  • Automotive diagnostics
  • Fuel systems
  • Problem diagnosis
  • Equipment diagnostics
  • Suspension systems
  • Filter replacements
  • Documentation and reporting
  • Customer service
  • Inventory management
  • Grease and lubricant application
  • Systems troubleshooting
  • Work order management
  • Electrical systems
  • Exhaust systems
  • Equipment adjustment
  • Hydraulic systems
  • Safety procedures
  • Computerized diagnostics
  • Performance tuning
  • Detailing and cleaning
  • Electrical system rewiring
  • Drive train systems
  • Equipment inspection and testing
  • Fleet maintenance
  • OSHA
  • Pneumatic systems
  • Tool retrieval
  • Tool management
  • Equipment inspection
  • Power tools handling
  • Power tools knowledge
  • Positive attitude under pressure
  • Teamwork

Timeline

Process Assistant

Amazon
08.2021 - Current

Apprentice Automotive Mechanic

Olin Mott Auto
08.2018 - 08.2021

High School Diploma -

Gaither High School

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Lissette Rocha-Permenter