Lissette Rosa
Winter Springs,FL
Summary
Reliable and customer-focused professional with extensive retail and operations experience. Known for strong work ethic, organization, attention to detail, while supporting daily business operations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
VPK Teacher/Assistant Director
Kid City USA
11.2014 - Current
- Implemented VPK curriculum supporting early literacy, math readiness, and kindergarten preparedness.
- Planned age-appropriate lessons aligned with Florida VPK standards and classroom goals.
- Assessed student progress using observational data and developmental screening tools.
- Managed classroom routines, transitions, and behavior with consistent positive guidance.
- Communicated daily updates with families regarding learning milestones, concerns, and activities.
- Assisted with recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Opened and closed facility, monitoring staff attendance and punctuality, and ensured adequate staffing coverage throughout the day.
- Assisted management with administrative tasks, staff coordination, parent communication, enrollment, and payment related duties.
- Trained Staff and supported new staff members by providing instruction on daily procedures, job responsibilities, and school operations.
Sales Associate
A & E STORES
04.2005 - 05.2014
- Assisted customers with product selection, questions, and purchase decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized sales floor with restocked merchandise and neat displays.
- Resolved customer concerns promptly to support positive shopping experiences.
- Balanced cash drawer and handled payments with accuracy.
- Supported opening and closing duties while ensuring store readiness.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new associates on store procedures and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Education
Early Childhood Care And Education
Boricua College
Bronx, NY06.2015
Skills
- Health and safety
- Parent-teacher communication
- Creative teaching strategies
- Outdoor play supervision
- Customer Service
- Cash Register & POS Systems
- Store Opening & Closing Procedures
- Team Collaboration
- Attention to Detail
- Time Management
Certification
- Florida Staff Credential
- Florida Director Credential
- VPK Prekindergarten Experience & Training
- CPR & First Aid
Timeline
VPK Teacher/Assistant Director
Kid City USA
11.2014 - Current
Sales Associate
A & E STORES
04.2005 - 05.2014
Early Childhood Care And Education
Boricua College