Lissette Sauls
Summary
As a seasoned Guest Services Supervisor with over a decade of experience in hospitality, I have successfully led high-volume customer service teams, ensuring VIP account management and resolving guest concerns promptly. My expertise includes training team members, monitoring inventory, and maintaining service excellence. I excel in optimizing team productivity through performance evaluation and onboarding initiatives. With a strong background in guest relations and operational efficiency, I am well-equipped to uphold service standards and enhance guest satisfaction levels. My skills in team leadership, training development, and problem resolution make me a valuable asset in the role of Guest Services Supervisor.
Overview
21
21
years of professional experience
Work History
Guest Services Supervisor
Pechanga Resort and Casino
07.2014 - 06.2025
- Led high-volume VIP customer service calls, offering account assistance and policy guidance.
- Oversaw team members, providing training and ensuring compliance with company standards.
- Resolved customer concerns promptly to uphold guest satisfaction levels.
- Monitored and managed inventory to meet operational requirements.
Guest Services Trainer
04.2013 - 07.2014
- Designed and implemented onboarding initiatives for new team members.
- Evaluated performance metrics to optimize team productivity.
- Maintained training resources to align with industry standards.
- Developed training modules on hospitality protocols and service excellence.
- Provided constructive feedback to improve team performance.
Guest Services Representative
07.2011 - 04.2013
- Managed high call volumes for room bookings, VIP services, and front desk operations.
- Provided assistance with check-in/out processes, loyalty programs, and account benefits.
- Addressed guests' inquiries, resolved issues, and ensured a positive experience.
- Collaborated with team members to maintain efficient guest service standards.
Customer Service & Copy Center Consultant
Staples
07.2010 - 07.2011
- Executed customer projects with advanced equipment and software.
- Provided direct support to customers, managing multi-line phone systems.
- Delivered exceptional customer service in a fast-paced retail environment.
- Maintained organized and efficient workflow in a high-volume copy center.
Administrative Assistant to Office Manager
02.2010 - 06.2010
- Assisted Office Manager with personnel reorganization and document management.
- Managed general administrative duties to support office operations.
- Coordinated office tasks and provided administrative support.
- Organized documents and facilitated office efficiency.
- Supported staff with various administrative needs.
Retail Sales Specialist & Key Holder
Sprint
10.2006 - 01.2010
- Educated clients on products and services to deliver exceptional customer service.
- Consistently exceeded sales targets while supervising sales staff and managing store operations.
- Provided translation services for non-English speaking clients to enhance customer experience.
- Implemented effective sales strategies to drive revenue growth and meet business objectives.
- Demonstrated strong leadership skills by overseeing store operations and ensuring staff productivity.
Customer Service, Sales, Copy Center, Inventory Analyst
Staples
06.2004 - 08.2006
- Managed multi-line phone systems, assisting customers efficiently.
- Maintained sales quotas to drive revenue and meet targets.
- Oversaw inventory management, ensuring accurate stock levels.
- Managed cash room operations to uphold financial integrity.
- Provided exceptional customer service in a fast-paced retail environment.
Education
High School -
Temecula Valley High School
College -
Palomar College
Skills
- Team Leadership
- Training Development
- Customer Service
- Problem Resolution
- Inventory Management
- Guest Relations
Timeline
Guest Services Supervisor
Pechanga Resort and Casino
07.2014 - 06.2025
Guest Services Trainer
04.2013 - 07.2014
Guest Services Representative
07.2011 - 04.2013
Customer Service & Copy Center Consultant
Staples
07.2010 - 07.2011
Administrative Assistant to Office Manager
02.2010 - 06.2010
Retail Sales Specialist & Key Holder
Sprint
10.2006 - 01.2010
Customer Service, Sales, Copy Center, Inventory Analyst
Staples
06.2004 - 08.2006
High School -
Temecula Valley High School
College -
Palomar College
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