Lissette Smith
Corpus Christi,Texas
Summary
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Food Runner
Retro
07.2023 - 12.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cultivated warm relationships with regular customers.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Server
Golden Crown Chinese Restaurant
10.2022 - 03.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Goodwill
12.2021 - 07.2022
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Results Company
12.2014 - 01.2016
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
High School Diploma -
Outremont
Montreal, MO11.2010
Skills
- Supply Restocking
- Menu Memorization
- Service Station Maintenance
- Safe Food Handling
- POS Systems
- Customer Service
- Effective Multitasking
- English Spanish French Fluency
- Strong Teamwork
- Positive Attitude
- Attention to Detail
- Guest Service
- Decision-Making
Timeline
Food Runner
Retro
07.2023 - 12.2023
Server
Golden Crown Chinese Restaurant
10.2022 - 03.2023
Cashier
Goodwill
12.2021 - 07.2022
Customer Service Representative
Results Company
12.2014 - 01.2016
High School Diploma -
Outremont
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