Lissette Torres

* Processed refills for patients

* Provided copay assistance to patients

* Triage specialty Medications to the appropriate locations for

fulfillment

* Reviewed and verified customer information and insurance

provider information

* Contacted medical offices for Medications correction on

dosages

* Answered incoming calls and addressed questions from

customers and health care providers

* Received and resolved customer complaints

*Assisted patients with Pharmacy and Store Inquiries

*Assisted patients with online support

*Answer calls in a heavy call volume atmosphere

*Prepare the prescription orders for Pharmacist Review

*Review order to verify all necessary information is included

*Assist Patients with refills of Specialty Medications

*Fax Physicians for refills of Specialty Medications

*Answer calls in a Heavy and fast paced atmosphere

*Make Outbound calls to assist with monthly refills

* Assisted patients with refills on maintenance medications

* Assisted patients with account inquiries and copay information

* Assisted patients with registration

* Assisted patients with online support

*Answer calls in a heavy and fast paced atmosphere

. Entered copay assistance details into system.

. Secured copay assistance credit cards for patients.

. Revised copay allocations for billing.

. Established third-party billing accounts.

. Reviewed copay assistance processing details.

. Verify patient enrollment through copay assistance programs.