Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lissette Valencia

Santa Maria,CA

Summary

Efficient Payroll Administrator knowledgeable about managing payroll for up to 800 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Hardworking and passionate job seeker with strong organizational skills eager to secure a payroll position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Payroll Manager

Success Valley Produce
04.2019 - Current
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records to verify accuracy of information.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Processed payroll garnishments such as tax liens and child support.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Established payroll helpdesk, enhancing support for employees and managers with payroll queries.

Customer Service Phone Representative

Santa Maria Police Department
10.2015 - 03.2019
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintained accurate directory of all personnel and phone extensions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Office Worker

BerrryPack
02.2012 - 11.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Input data into spreadsheets and databases.

Waitress

La Hacienda Mexican Restaurant
02.2006 - 11.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Education

No Degree - Medical Assisting

Santa Barbara Business College - Santa Maria
Santa Maria, CA

No Degree - Child Development

Allan Hancock College
Santa Maria, CA

High School Diploma -

Pioneer Valley High School
Santa Maria, CA
06.2007

Skills

  • Bi-weekly payroll processing
  • Payroll Processing
  • Reviewing timesheets
  • Resolving discrepancies
  • HR Support
  • Maintaining employee records
  • Attention to Detail
  • Customer Service
  • Willing to Learn
  • Proficient in following Agriculture soft wares Ganaz, Heavy Connet, Agknowledge
  • Human resources knowledge
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Payroll Manager

Success Valley Produce
04.2019 - Current

Customer Service Phone Representative

Santa Maria Police Department
10.2015 - 03.2019

Office Worker

BerrryPack
02.2012 - 11.2018

Waitress

La Hacienda Mexican Restaurant
02.2006 - 11.2011

No Degree - Medical Assisting

Santa Barbara Business College - Santa Maria

No Degree - Child Development

Allan Hancock College

High School Diploma -

Pioneer Valley High School

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Lissette Valencia