Lissette Vega

· Quickly and efficiently respond to incoming calls and faxes. Identify how best to assist.

· Document calls in appropriate tracking systems. Handle/escalate calls per established procedures.

· Conduct insurance verifications to understand if patients prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.

· Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.

Liaise with partner distributors and pharmaceutical manufacturers to request products per the programs guidelines and track shipments.

· Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

· Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate.

· Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the programs tracking system.

· Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication. Use grammatically correct and concise language.

· Prepared an incoming check for the bank deposits

· Maintained accounts receivable customer files.

· Prepared Bank deposits and posted cash receipts.

· Updated data base daily

· Accounts Payable and Accounts Receivable

A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting

· suspicious behaviors and activities on the casino floor

· Facilitate and execute customers' cage requests in accordance to state regulation and casino policy

· Provided customer service transactions: credit card and personal checks, and foreign currency.

· Provided excellent guest care to up to 1000 guests per night

· Trained new Cashiers

· Verified that guest accounts, files and records needed by all departments were kept confidential.

· Balanced large sums of money from drawer/vault