Lissette Ivonne Argueta
Vancouver,WA
Summary
Compassionate and results-driven professional with a strong background in client relations and service. Proven ability to actively listen, assess needs, and advocate for diverse populations. Eager to leverage extensive experience in conflict resolution and public engagement to support and empower the local community
Overview
21
21
years of professional experience
Work History
Hospitality Worker
Fiesta Bonita
Vancouver, Washington
03.2005 - Current
- Provided excellent customer service in a busy dining environment.
- Provided attentive customer service, fostering satisfaction and positive dining experiences.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Trained new staff on restaurant procedures, enhancing service quality and team integration.
- Managed customer payments to ensure accuracy. and transactions.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Ensured facilities were clean and functional for guests. in good condition through regular upkeep, cleaning and preventive maintenance.
Insurance Coordinator
Farmers Insurance Agency
Portland, Oregon
01.2006 - 01.2010
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Coordinated client communications and policy updates for effective service delivery.
- Assisted agents in preparing insurance quotes and policy renewals for clients.
- Maintained accurate client records using agency management software for easy access.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Provided training to new staff on agency procedures and insurance products offered.
- Developed informational materials to educate clients about insurance options available.
Education
High School Diploma -
Franklin High School
Portland, OR12-2000
Skills
- Customer service
- Financial transactions
- Customer relationship management
- Conflict resolution
- Client communication
- Staff training
- Time management
- Attention to detail
- Team collaboration
- Team building
- Bilingual communication
- Cross-cultural sensitivity
- Multitasking
Timeline
Insurance Coordinator
Farmers Insurance Agency
01.2006 - 01.2010
Hospitality Worker
Fiesta Bonita
03.2005 - Current
High School Diploma -
Franklin High School