Lissette M. Bregman
Inwood,WV
Summary
Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management. Team player with strong technical proficiency and commitment to accuracy in data entry and recordkeeping. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Self-motivated professional Human Resources Assistant, resourceful and focused administrative experience. Proficient in supporting HR personnel and posting employment vacancies. Skilled in maintaining employee records, processing payroll and resolving staff issues.
Overview
16
16
years of professional experience
Work History
Human Services Specialist
FEMA
Winchester, VA
07.2024 - Current
- I worked with the National Emergency Management Information System (NEMIS) database in all areas of emergency management.
- Applied and established guidelines and procedures, as indicated in the Individual Housing Program (IHP) and Other Needs Assistance, and as published in the Code of Federal Regulations, 44 CFR 206.110-120, Robert T. Stafford Disaster Relief and Emergency Assistance Act, and disaster-specific guidelines.
- Maintained high levels of disaster-related calls, using Geneys MC3-Cloud alone, while serving survivors with FEMA CORE Values and professionalism.
- Processed RI (registrations intake) for disaster relief programs.
- Resolved survivors' inquiries in a timely manner to ensure an understanding of programs through HL (Help Line).
- Processed duplicate applications to ensure accuracy for eligibility.
- Indexed incoming mail and faxes to registrations for various subject matters.
- Assisted in the PPI (Pre-Placement Interview). Outbound calls were made to survivors to provide housing assistance for displaced families.
Bookkeeper
Mirage Inc.
Astoria, NY
10.2019 - 03.2021
- Maintained and tracked A/P, invoicing, billing and collections
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.billing, A/R records for accuracy
- Assisted senior leadership by processing documents within anticipated timeframes
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed and sent invoices, adjustments and credit memos to customers
- Reviewed and analyzed contracts to resolve billing issues
- Processed invoice payments and recorded information in account database
- Managed all payments processing, invoicing and collections tasks
- Monitored past due accounts and pursued collections on outstanding invoices
- Executed account updates and noted account information in company data systems
- Developed strong professional rapport with vendors {other Transportation services} and clients
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Researched and resolved customer issues
Administrative Assistant
Hotel Transportation Providers Inc., HTP
Astoria, NY
09.2016 - 09.2019
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Maintained sales records with payment details and invoices
- Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping
- Maintained inventory in supply closet to prevent shortages
- Tracked and submitted conciege timesheets for payroll processing
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
- Processed payroll, numerous electronic deposits and employee pay adjustments
- Supported accounting department during monthly closings
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
- Assisted accountants and clients on tax return preparation and generated 1099s to drivers
- Maintained driver records with payment details and invoices
- Handled weekly payroll services for over 75 hotels concierges
- Assisted bookkeeper in maintaining accounts receivable and payable
- Performed clerical duties such as replying to emails and answering phone inquiries
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system
Dispatch Supervisor
Town Car International
Long Island City, NY
11.2010 - 05.2012
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Kept detailed and updated records of calls in others states and overseas
- Kept detailed and updated records of calls in electronic databases
- Communicated with dispatchers within inbound call center setting to complete dispatch support for 150 pick up
- Worked closely with VIP administrators to facilitate transportation
- Accurately and efficiently responded to over 100 daily requests
- Reported delays, accidents or other traffic and transportation situations
- Oversaw investigation and resolution of customer and vendor issues
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Performed walk-throughs for new hires to aid in technological onboarding processes
Transportation Dispatcher
VIP International Inc.
Long Island City, NY
09.2011 - 09.2011
- Created driver's schedules and dispatched drivers to various sites in the Tri-State area
- Effectively resolved complaints by working closely with customers
- Oversaw scheduled client pick ups to ensure appropriate coverage
- Spoke with customers to ensure that pick ups had been met or exceeded
- Provided customers contacting call center with exceptional service and support
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate by email and call request
- Accurately and efficiently responded to over 100 daily requests
- Alerted agents of road and weather hazards in real time to accomplish expectations of clients
Call Center Manager
Executive Transportation Inc.
Brooklyn, New York
01.2009 - 05.2009
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Facilitated month-end journal entries, accounts
- Interviewed, hired and trained new employees
- Supervised staff performing daily activities
- Implemented and enforced policies and procedures by monthly meetings
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts
- Investigated misconduct, mediated problems and determined appropriate discipline for staff and chauffeurs
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Answered customer requests with information about pick up and/or destination, airport information, overseas transportation instructions
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Generated relevant paperwork and payroll reports
- Calculated overtime, vacation sick hours and other categories of time
- Managed payroll for employees at four different locations
- Worked with HR staff to accurately track and update paid time off
Education
College of Staten Island of The City University of New York - Librial Arts, Psycology
College of Staten Island of The City University of New York
Staten Island, NY01.1996
High School Diploma -
New Dorp High School
Staten Island, NY06.1990
Skills
- Data analysis and research
- Policy advocacy
- Risk management
- Effective customer communication
- Public assistance programs
- Customer relations
- Written and verbal communication
- QuickBooks
- Accounting and Bookkeeping
Timeline
Human Services Specialist
FEMA
07.2024 - Current
Bookkeeper
Mirage Inc.
10.2019 - 03.2021
Administrative Assistant
Hotel Transportation Providers Inc., HTP
09.2016 - 09.2019
Transportation Dispatcher
VIP International Inc.
09.2011 - 09.2011
Dispatch Supervisor
Town Car International
11.2010 - 05.2012
Call Center Manager
Executive Transportation Inc.
01.2009 - 05.2009
College of Staten Island of The City University of New York - Librial Arts, Psycology
College of Staten Island of The City University of New York
High School Diploma -
New Dorp High School
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