Summary
Overview
Work History
Education
Skills
Timeline
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Lissha Dumas

San Antonio

Summary

Dynamic and service-oriented professional with extensive experience at Mission Road Ministries, excelling in organization and time management. Proven ability to enhance client satisfaction through effective appointment scheduling and exceptional customer relations. Skilled in data entry and documentation, consistently improving operational efficiency and fostering a welcoming environment for visitors.

Overview

1
1
year of professional experience

Work History

Receptionist

Mission Road Ministries
09.2024 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls, routing inquiries to appropriate staff members.
  • Scheduled appointments, coordinating calendars for efficient time management.
  • Maintained organized front desk area, enhancing office presentation and functionality.
  • Processed mail and deliveries, ensuring timely distribution to relevant departments.
  • Assisted in maintaining office supplies inventory, supporting operational efficiency.
  • Utilized office software to update records and manage correspondence effectively.
  • Collaborated with team members to improve front desk operations and visitor experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Residential Care Worker

Mission Road Ministries
09.2024 - Current
  • Assisted residents with daily living activities, promoting independence and well-being.
  • Monitored resident behavior and health, reporting changes to healthcare professionals.
  • Developed and maintained positive relationships with residents, fostering a supportive environment.
  • Implemented recreational activities to enhance social interaction among residents.
  • Ensured compliance with safety regulations and quality standards in residential care settings.
  • Documented resident progress and incidents accurately in care logs and reporting systems.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
  • Documented patient information and care activities in electronic health record.

Education

John Paul Stevens Highschool
San Antonio, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Calendar management

Timeline

Receptionist

Mission Road Ministries
09.2024 - Current

Residential Care Worker

Mission Road Ministries
09.2024 - Current

John Paul Stevens Highschool

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Lissha Dumas