Lissie Chau
Provo,UT
Summary
Empathetic healthcare professional with a strong focus on effective communication and patient care. Known for managing care efficiently in fast-pace environments, ensuring patient comfort, and fostering trust with patients and their caregivers.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Certified Nursing Assistant
Active Home Health, Hospice, and Personal Care
Murray, Utah
12.2023 - 01.2026
- Delivered compassionate care to 5–8 medically complex hospice patients per shift in home settings; assisted with ADLs, monitored condition changes, and upheld patient dignity, improving comfort and safety.
- Communicated with patients, families, and interdisciplinary care teams daily; explained care procedures, addressed concerns, and relayed key observations to nurses, supporting coordinated care and treatment plans.
- Managed an independent caseload across multiple homes throughout the county; prioritized tasks and maintained organization in high-stress situations, ensuring 100% completion of assigned care visits and timely service delivery.
Volunteer Representative/Community Service Volunteer
The Church Of Jesus Christ Of Latter-day Saints
Spokane, Washington
05.2022 - 11.2023
- Communicated daily with individuals from diverse backgrounds, building trust and explaining complex information clearly and respectfully.
- Worked structured 10–12 hour days in high-accountability environments, demonstrating reliability, time management, and resilience.
- Collaborated closely with a partner and local leaders to meet goals, solve problems, and adapt to changing situations.
- Provided emotional support to individuals facing personal challenges, strengthening empathy and active listening skills.
Certified Nursing Assistant
Abbington Manor
Lehi, Utah
05.2021 - 12.2021
- Provided care for 26 long-term care residents with varying mobility and health needs by assisting with activities of daily living and mobility support, helping maintain resident safety, comfort, and dignity.
- Served as a Medication Technician, managing complex medication schedules by accurately administering and documenting medications while monitoring for side effects, supporting safe medication compliance and early identification of condition changes.
- Followed strict infection control and PPE protocols in a shared-living setting, maintaining sanitation and safety standards to reduce the risk of illness transmission.
- Responded calmly to urgent resident needs, including falls and sudden condition changes, following emergency procedures to support resident safety and stabilize situations.
Special Needs Nanny
Leonard Consulting
Saratoga Springs, Utah
05.2018 - 05.2021
- Supported a child with autism spectrum disorder, anxiety, developmental delays, and medical needs by assisting with medication routines, emotional regulation, social skills, communication, and activities of daily living, promoting independence and stability.
- Used structured communication techniques and behavioral support strategies to reduce anxiety, manage distress, and improve positive interactions with family and peers.
- Monitored behavioral and physical changes and communicated observations to guardians and care professionals, contributing to coordinated, consistent care.
Education
Bachelor of Science - Pre-Medical Laboratory Science
Brigham Young University
Provo, UT04-2028
Skills
- Blood typing
- Patient care
- Team collaboration
- Data recording
- Self-motivated and independent
- Proper use of PPE
- Friendly, positive attitude
- Bedside manner
- Centrifugation
Certification
Certified Nursing Assistant, Mountainland Technical College, 2021
Timeline
Certified Nursing Assistant
Active Home Health, Hospice, and Personal Care
12.2023 - 01.2026
Volunteer Representative/Community Service Volunteer
The Church Of Jesus Christ Of Latter-day Saints
05.2022 - 11.2023
Certified Nursing Assistant
Abbington Manor
05.2021 - 12.2021
Special Needs Nanny
Leonard Consulting
05.2018 - 05.2021
Bachelor of Science - Pre-Medical Laboratory Science
Brigham Young University