Lissy Brito
Assistant Manager
Lawrence,MA
Summary
Results-oriented Assistant Store Manager offering 4 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
1
1
Language
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Lawrence, Massachusetts
03.2017 - Current
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed over 10 customer calls per day
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Customer Service Representative
Family Dollar
Lawrence, Massachusetts
11.2016 - 03.2017
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat customers and improved sales
Customer Service Representative
John Store
Santo Domingo Norte, Santo Domingo
09.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bridge Program
Northern Essex Community College
Lawrence, MA 05.2017 - 05.2018
Accounting And Business Management
ACOPRO
Santo Domingo, Dominican Republic 01.2016 - 02.2016
High School Diploma -
Centro Educativo Tia Rosa
Santo Domingo, Dominican Republic 08.2013 - 06.2014
Skills
Order management
Timeline
Bridge Program
Northern Essex Community College
05.2017 - 05.2018
Assistant Store Manager
Family Dollar
03.2017 - Current
Customer Service Representative
Family Dollar
11.2016 - 03.2017
Customer Service Representative
John Store
09.2016 - 12.2016
Accounting And Business Management
ACOPRO
01.2016 - 02.2016
High School Diploma -
Centro Educativo Tia Rosa
08.2013 - 06.2014
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