Lissy Brito
Assistant Manager
Lawrence,MA
Summary
Results-oriented Assistant Store Manager offering 4 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
1
1
Language
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Lawrence, Massachusetts
03.2017 - Current
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed over 10 customer calls per day
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Customer Service Representative
Family Dollar
Lawrence, Massachusetts
11.2016 - 03.2017
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat customers and improved sales
Customer Service Representative
John Store
Santo Domingo Norte, Santo Domingo
09.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bridge Program
Northern Essex Community College
Lawrence, MA 05.2017 - 05.2018
Accounting And Business Management
ACOPRO
Santo Domingo, Dominican Republic 01.2016 - 02.2016
High School Diploma -
Centro Educativo Tia Rosa
Santo Domingo, Dominican Republic 08.2013 - 06.2014
Skills
Order management
Goals and performance
Relationship building and management
POS systems operations
Cash Handling
Written Communication
Multitasking abilities
Compassion
Customer Service
Rapid data entry skills
Timeline
Bridge Program
Northern Essex Community College
05.2017 - 05.2018
Assistant Store Manager
Family Dollar
03.2017 - Current
Customer Service Representative
Family Dollar
11.2016 - 03.2017
Customer Service Representative
John Store
09.2016 - 12.2016
Accounting And Business Management
ACOPRO
01.2016 - 02.2016
High School Diploma -
Centro Educativo Tia Rosa
08.2013 - 06.2014