Lisette Diaz Rojas
Escondido,CA
Summary
Trusted Paralegal offering extensive legal skill set, proficiency in managing large caseloads and capacity to meet deadlines. Collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy. Exercises independent judgment regarding legal and contractual matters within broadly defined practices and policies. Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction. Compassionate Christian Counselor with experience in providing spiritual guidance and psychotherapy to individuals, couples, and families. Skilled in utilizing faith-based methods for coping with life's challenges, enhancing emotional well-being, and promoting personal growth. Strengths include empathetic listening, effective communication, and problem-solving skills. Impactful work history includes facilitating healing through prayer, scripture study, and therapeutic interventions. Compassionate Nurse Practitioner with specialization in efficiently completing tasks and maintaining high productivity levels. Skilled in patient assessment, developing care plans, and medication management. Possess critical thinking abilities necessary to navigate complex healthcare environments. Excel in communication, empathy, and adaptability, ensuring optimal patient care and collaboration with healthcare teams.
Overview
17
17
years of professional experience
Work History
Immigration Paralegal
Hope Law LLC
Oceanside, CA
03.2023 - Current
- Organized and executed court calendar with daily cases and supervisor meetings.
- Organized visa paperwork, asylum requests, translations and affidavits.
- Provided administrative support such as scheduling appointments, filing motions, photocopying documents.
- Advised attorneys on probable outcomes of cases based on legal precedents and personal research.
- Collected information from clients, completed paperwork, and determined initial strategies.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Forecasted future developments for diverse populations based on research findings.
- Maintained organized files of all case documentation including notes from consultations.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Coordinated accurate and timely immigration advising services for international students through in-person, email, Skype and telephone consultations.
- Collaborated with interested parties to share information on permanent residence and citizenship.
- Assisted with initial client intake to obtain relevant case information and evaluated case issues and case strategy in coordination with attorney or case manager.
Property Manager and Training Director
The Amethyst Condo
Miami Beach, FL
01.2020 - 03.2024
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Met with committees to discuss and resolve legal and environmental issues.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared and submitted monthly tenant visit logs.
- Managed all maintenance requests from tenants in a timely manner.
- Facilitated tenant paperwork processing and verification.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Recommended clarifications and changes in program policies to director of property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Met with clients to negotiate management and service contracts.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Completed lease applications and verifications, notifying prospects of results.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Oversaw daily operations, maintenance, and administration of various properties.
- Compiled and conveyed operational and financial data to regional manager.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted in the development of onboarding processes for new hires.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Maintained a database of all employees' training records including certifications and qualifications.
- Provided feedback and guidance on employee performance to supervisors and managers.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Monitored budget allocations related to training efforts across multiple departments.
- Designed surveys to assess effectiveness of company-wide training programs.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Identified potential risks associated with newly developed curriculums prior to launch.
- Implemented training improvements to achieve desired results.
- Organized instructor-led classes as well as online courses for employees at various levels within an organization.
- Determined course objectives and found or wrote course materials to cover topics.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Oversaw training courses and promotional paths for professionals and leaders.
- Provided technical support when necessary during live or virtual trainings.
- Collaborated with management to align on strategy and communication of content.
- Coordinated with vendors to obtain appropriate materials needed for successful implementation of trainings.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Developed new training programs in compliance with company and government standards.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Planned and organized webinars, seminars, workshops, conferences, and other events related to employee training initiatives.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Analyzed data from post-training assessments in order to measure success rates.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Analyzed training needs to develop new programs or modify and improve existing.
Nurse Practitioner
Vladimir Ilich Lenin
Holguin, Holguin;Cuba
09.2008 - 12.2011
- Developed tailored care plans for each patient in collaboration with physicians and healthcare team.
- Managed follow-up care and provided referrals to specialists when appropriate.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Prescribed medication, including controlled substances.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Managed patients with acute and chronic conditions.
- Developed individualized care plans in collaboration with healthcare teams.
- Coordinated with members of multidisciplinary teams to provide integrated services for complex cases.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Reviewed lab results and imaging studies to make accurate diagnoses and develop treatment plans.
- Conducted follow-up visits to monitor treatment progress and ensure effectiveness of interventions.
- Managed acute and emergency situations by providing timely and effective interventions.
- Utilized electronic health records (EHR) systems for accurate documentation of patient care.
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Incorporated mindfulness techniques into therapy sessions such as meditation exercises.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Aided clients by delivering strategic planning retreats, workshops on managing organizational transition and leading organizational transition, life coaching tactics, and counseling services.
- Presented and prepared weekly sermons and bible lessons for congregation.
- Participated in professional development activities such as conferences and workshops.
- Advocated for clients' rights in the community and assisted with referrals to other services.
- Attended missionary trips to various areas to help natives learn about religion and complete charity work.
- Conducted assessments of client's mental health needs and created treatment plans accordingly.
- Developed individualized counseling programs based on Christian principles.
- Facilitated bible studies and organized religious activities for church members.
- Led worship services to share faith with congregants and community.
- Supported people going through difficult times by offering counseling, supplies and housing.
- Supported student treatment plan and key objectives by involving families in therapy process.
- Assisted clients in developing positive coping skills to manage daily life stressors.
- Collaborated with medical professionals to ensure clients receive comprehensive care.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Maintained accurate records of client progress through documentation and data entry.
- Provided spiritual direction and counseling to individuals, couples, families, and groups.
- Developed lesson plans in accordance with curricula and core church beliefs.
- Encouraged clients to explore different aspects of their spirituality through self-reflection.
- Provided crisis intervention services when necessary by phone or in-person visits.
Education
BBA - Medical Assistant
Solidaridad Sin Fronteras
Miami, FL03-2021
Nursing Science
FCM Mariana Grajales Coello
Holguin Cuba 07-2008
Skills
- Visa processing
- Legal research
- Case management
- Document preparation
- Client communication
- Court procedures
- Time management
- Administrative support
- Team collaboration
- Data analysis
- Client intake
- Effective scheduling
- Attention to detail
- Problem solving
- Regulatory compliance
- Microsoft Office Suite
- Reliability
- Manage schedules
- Excellent communication
- Legal writing
- Active listening
- Presentations and public speaking
- Patient assessment
- Care planning
- Medication administration
- Electronic health records
- Clinical documentation
- Patient education
- Crisis intervention
- Customer service
- Conflict resolution
- Client assessment
- Treatment planning
- Cultural competence
- Group counseling
- Emotional support
- Client advocacy
- Interpersonal communication
- Interpersonal skills
- Lessons implementation
- Biblical Languages
- Family systems understanding
- Congregation support
- Parent communication
- Religious counseling
- Spiritual guidance
- Communion preparation
- Mental health support
- Spiritual formation
- Problem-solving aptitude
- Property management
- Tenant relations
- Lease administration
- Financial reporting
- Market analysis
- Maintenance coordination
- Budget management
- Team leadership
- Training development
- Communication skills
- Customer relations
- Tenant and eviction laws
- Written communication
- Grounds and facility inspection
- Property accountability
- Customer service-focused
- Business development
- Strategic planning
- Goal setting
- Property service contract administration
- Schedule coordination
- Tenant eligibility determination
- Negotiating Leases
- Teamwork and collaboration
- Property management expertise
- Time management abilities
- Exceptional oral and written communication skills
- Payment collection
- Data entry
- Employee motivation and guidance
- Adaptability and flexibility
- Professional demeanor
- Staff supervision
- Multitasking capacity
- Inspect buildings
- Vendor management
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Full Professional
Timeline
Immigration Paralegal
Hope Law LLC
03.2023 - Current
Property Manager and Training Director
The Amethyst Condo
01.2020 - 03.2024
Nurse Practitioner
Vladimir Ilich Lenin
09.2008 - 12.2011
BBA - Medical Assistant
Solidaridad Sin Fronteras
Nursing Science
FCM Mariana Grajales Coello
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